DealDash Questions & Answers

Thanks for the interesting question Don. On occasion we run special deals for "free" auction wins. During these auctions, the bidding proceeds as usual but the final auction winner will not be required to pay the final sales price. Instead the winner receives the product free of charge and only pays a $0.01 processing fee.

Hi Gale. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids.

Hi Juan. Thanks for your interest. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place removes one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final and highest bidder in the auction, you win the auction at the final sales price. If you do not win the auction you will see the buy it now button. By using the buy it now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work

Hello Edgar. I’ll be glad to clarify how the Time as highest bidder system works. You gain levels by staying as the highest bidder for an auction. This means you have to hold the lead position of an auction for at least a full second before the green bar at the bottom your screen (also known as the time as highest bidder meter) will start filling up. When the green bar reaches the end of its corner on right, you will gain a level. When you gain a level you will be rewarded with bids which you can claim by pressing the button next to the green bar. The number of bids you receive will increase as your levels increase, but so will the required amount of seconds as well. There's not a limit in the number of levels, so that you can always get free bids, no matter how much you play!

Hi Louis. Thanks for pointing that out. The issues with the Dekdo were resolved last week, and all orders have been shipped and will be delivered normally. Feel free to bid on them, and we can now guarantee you will get them in a timely manner. If you have any more questions, please let us know!

Hi Luey. We haven't had any down time recently, and the website has been running just fine. However, we would love to resolve any issue you may have experienced. What sort of error message were you seeing? Please let us know so we can troubleshoot the issue.

Hi Kristen. Thanks for getting in touch. In order to take a look at your account and see if there's anything I can do to help, can you please let me know your DealDash user name? I look forward to hearing from you.

Hi Richard. Thanks for writing today! Please reach us at (855) 455-3325.

Thanks for writing today Don. Unfortunately we currently only ship to the 48 contiguous states of the US. If you have an address there that we can ship to, we will be happy to do so free of charge. You do also have the option to ship your items to a family member or friend in US and they can forward the item on to you.