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Here’s what consumers have asked with answers from Currys Ltd staff and previous consumers.
It's a legit company. But they will try anything to part you from your money (like selling you care plans) and not honouring the sales to a customer who like us bought at a favourable time. If you have complaints they will make it so difficult to complain that only the most tenacious will get through the process. More will give up on the way.
They have an automatic sorting process in place that takes several minutes to get through, you then get put on hold. Sometimes kicking you out before call is answered and you have to go through selection again. No direct numbers advertised to get you straight to right department, but they do exist. Ask for them once through to an adviser. It will save you lots of time when you need to chase them again. Music on 'hold' is distorted to annoy and frustrate you - close to mental torture! Advisors are following 'scripts' and are not 'able'/allowed to think for themselves. Be prepared to be put on hold and then kicked off the line. They told me they would order a replacement item 3x it never came. So were blatantly lying to me/stalling meanwhile processing refund. Once refunded they are 'unable' to help you with anything. Or is it unwilling? The whole process seems to be set up to deter you from continuing with your complaint. An issue that should have taken max 10 minutes to sort took 5-6hrs and it was sorted to their satisfaction not mine.
