• Crowdtap

Overview

Crowdtap has a rating of 2.5 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 218th among Survey sites.

  • Service
    49
  • Value
    45
  • Shipping
    20
  • Returns
    18
  • Quality
    42

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
3
Neutral
1
Negative
20
51
See all photos

What reviewers want you to know

Positive highlights

  • I was able to collect 3- $5 Amazon gift cards in less than 24 hours of joining.
  • You apply for Sample Missions & when approved You get a box of FULL size products to try!

Critical highlights

No critical highlights yet

How would you rate Crowdtap?
Top Positive Review

“They keep their promises”

Tim C.
4/6/24

I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.

Top Critical Review

“Account disabled for no reason”

Gloria B.
2/2/24

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Reviews (330)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (156) size products (25)
Thumbnail of user gloriab935
1 review
3 helpful votes
February 2nd, 2024

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Tip for consumers:
This is a survey site, it’s not selling anything but promises rewards for answering surveys.

Service
Thumbnail of user timc1627
1 review
0 helpful votes
April 6th, 2024

I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.

Quality
Thumbnail of user dawnt608
1 review
2 helpful votes
January 18th, 2024

They will disable your account for any reason under the sun and not tell you why. They keep your earnings too. I had to stop in the middle of a survey to attend to my sick cat. When I came back to the survey to finish it the survey was closed. I contacted support about my disabled account and the only reply they can give is scripted, you violated the tos. I have been with crowdtap for years and have earned hundreds in gift cards so why would I consciously voluntarily violate the tos and forfeit a way to earn future gift cards. Do not waste your time with this site because they will rip you off.

Thumbnail of user amymcdevitt076
1 review
0 helpful votes
April 22nd, 2024

I received an email saying that I could tap the link and get my $15 Kroger reward card and when I got there it said that it was in ballad then I got another email saying that you guys canceled it and if this was unexpected to get ahold of you so this is very unexpected I would like my $15 Kroger reward please

Tip for consumers:
Please reinstate my earned $15 Kroger reward goftcard. Thanks Amy McDevitt @ *******@gmail.com

Thumbnail of user paulab1224
1 review
0 helpful votes
February 24th, 2024

I love this app! It's easy and fun. I enjoy doing these surveys and look forward to them. Also the extra gift cards are certainly a plus

Thumbnail of user gregoryb1385
1 review
0 helpful votes
March 18th, 2024

I took mytime, answered honestly... and get disabled for no reason. No response when attempting to find out why. It seems they just arbitrarily decide you are being dishonest or going too fast... or whatever.

Tip for consumers:
nothing

Products used:
na

Service
Thumbnail of user matts1408
1 review
0 helpful votes
April 6th, 2024
• Updated review

Crowdtap is great at first,then after a while they disable your account for no reason.This has happened to me multiple times most recently on April 4,2024.I had over a 50 day streak and had used my points for a Wal-Mart gift card a few days before that I haven't received.Seems they always pull this right before or right after you use your points for a gift card.They give some lame reason and never explain.They seem to just make up a reason and disable your account when you make a little bit or use your points often.I have been a member since 2018 and this has happened 6 or 7 times and they gave me my account back all the other times but so far this time they have not.My advice would be cash out as soon as you can because sooner or later they are gonna disable your account and screw you out of your earnings.

Tip for consumers:
You're probably better off using a different site.

Service
Value
Quality
Banned for no reason after years
December 26th, 2022
• Previous review

I was a member since 2018.Several times during that time as I was getting close to enough points to get a $20 gift card they would disable my account so I would contact support and they would say it was done by mistake.December 21,2022 I tried to sign in and it said they were having issues so I tried again later and it said my account was banned,conveniently just as I'm about to have enough points for a $20 gift card.I contacted support and was told I wouldn't be getting my account back because I had violated the terms of service or community guidelines which I have not done.Perhaps the person from support that emailed me back is just lazy and banning people because I see alot of people on Facebook having been told the same thing by them.I filed a.complaint with the Better Business Bureau but it probably won't do any good.I would suggest cash out as soon as you can because eventually they will ban you for no reason and steal your earnings.

Tip for consumers:
Cash out your points as soon as you can because eventually they will ban you and steal your earnings

Products used:
It is a survey site not a product that was purchased.

Service
Value
Quality
Thumbnail of user erind553
1 review
0 helpful votes
April 30th, 2024

I have been faithful to this survey site for years, but they disabled my account several times over the past few weeks, after saying it was their error. They have banned me for good now, owing me over ******* points. Can anyone recommend survey sites that actually pay you and don't get rid of you?

Service
Value
Thumbnail of user emmiem
18 reviews
81 helpful votes
August 17th, 2018

Site is good if you want to make a quick buck for doing short surveys and sampling but that is pretty much it. I see from other reviewers that Crowdtap has changed hands not sure if it is true but have noticed when I had a question and got a ticket for it my question went unanswered or ignored. I have posted question or there of on FB and they were deleted not from me. Even went as far to ask a question per FB but threw their message system but was ignored yet again. All in all if a quick buck is what you need is one thing but be prepared to be ignored, account deleted, and questions either removed from FB, or ignored altogether. I added a picture of the pop-up I kept getting before, during and after a did a survey. They could have at least sent an email saying just let it ride out and it will go away on it's own instead of ignoring my emails.

Thumbnail of user josephm4629
1 review
0 helpful votes
March 9th, 2024

Mostly kinda short surveys and interesting ones fast pay out only up two days earn money very fast surveys

Thumbnail of user pattyd179
7 reviews
2 helpful votes
February 14th, 2024

These people are in trouble they don't take out Federal and State Taxes and I am calling the labor union on them there going to pay us survey workers not the members they already get paid and whoever is running the end for the e gift card there will be a change to where they will be putting people's money on PayPal and or get a Visa Gift card for there pay people need to be bringing home $500-$1,000 a week taking those surveys support can but out of it I am frankly just tired of them and they lie too the staff does for support I got the CEO's information too to contact him his name is Matt Britton I will attach his information I am calling him this is enough.

Tip for consumers:
Everyone is encourage to contact the labor union and the US DOL on this company to report support and no one cares about there members this about us survey workers.

Service
Value
Thumbnail of user shirleysjw2015
1 review
0 helpful votes
April 28th, 2024

I was waiting for a gift card when I traded in my points for such. Logged in or tried to log in today and was told my account was deactivated for no reason. I tried using their stupid chat tappy bought. And it was worthless too. Not happy with the whole system. I was happy before and would have recommended them in the past, but now forget it. I think my next stop will probably be the BBB

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielles1248
1 review
0 helpful votes
April 22nd, 2023

I initially found Crowdtap when searching for product sampling/testing. I tried so many new things that I still use today. I've noticed they don't have or don't offer me samplings lately. But it's okay I'm up to $50 in amazon cards for just taking surveys. I had a recent issue I wanted to change my email. It got done in less than 24 hours, great communication.

Products used:
My samples were- Suave kit, Affresh Kit, Nexxus/Dove kit, Domino Sugar,Mission chips, rxbar kit, Hellman's Mayo. Just to name a few!

Service
Value
Quality
Thumbnail of user cindylsparr
1 review
0 helpful votes
April 30th, 2024

Answerd enough surveys to get a $50.00 gift card and then they disabled my account. Seems kind of funny, that it happened after I requested the card,

Thumbnail of user reneec543
5 reviews
2 helpful votes
March 26th, 2022

I have been a member of CrowdTap awhile now. I love that I can answer questions and help companies develop items. In the past, I got to learn a lot about new products and share with friends and family. The site has slowly changed to more of light surveys of consumers opinions for product development. Everything I do allows me to acquire points that I can convert to a gift card. I also love when I get the chance to test new products through CrowdTap. They have really change in recent years and there is not as many samplings that there use to be. They have an app now that makes answering questions even easier. Being a stay at home parent with no income, CrowdTap helps me to feel like I'm contributing to our household sometimes. I definitely recommend becoming a member!

Service
Value
Thumbnail of user lindas5693
3 reviews
0 helpful votes
May 7th, 2024

I had been a member for over a year with absolutely no issues. It's great in the sense you just answer questions and get points very fast to redeem for giftcards. Just recently got banned for no reason they said it was a mistake and reinstated me within a day I was banned again this time for short answers but they went ahead and got me back on the site, this time because I had pending rewards I answered no questions just waited and did receive 2 of the 3 rewards promised before getting kicked off again for no reason. I was told they couldn't do anything to help me this time although once was a mistake second short answers third who knows why. Just realize it's nice while it last but will not last over a year or 2.

Thumbnail of user cathyo137
1 review
24 helpful votes
July 8th, 2021

I have been contributing to Crowdtap for many years! Now they deactivate my account with over 30,000 points. Telling me the following: In order for Crowdtap to remain capable of rewarding members for their honest engagement, we will always vigilantly monitor behavior on our platform. Based on the above, your account cannot be reactivated. I've reached out to support again without any response. Contributors beware and cash out before they screw you too.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Cathy, We looked into your account to understand why you were disabled. It appears as though you were disabled due to our security system, and your account cannot be reactivated.

Thumbnail of user francesv176
2 reviews
0 helpful votes
October 28th, 2022

I have been with Crowdtap for at least a year and I hae been enjoying taking their surveys. I wouldn't even call them surveys, they're more like questionairres about you. No one knows you better than yourself so just answer all the questions honestly and it will be a breeze. Because the questions will be repeated many times down the road to test your honesty. You will get a board with different colored squares worth different point values and on different topics. You only need 1000 points to cash out a $5 gift card, which I average about once a week. And that's only visiting the site every 2-3 days for 30-60 minutes to clear as many squares that are made available to me as I can. There's nothing complicated about it. It's real easy, laid back and enjoyable. You usually get your redemption the same day or next day. I belong to a lot of survey panels and this is one I really look forward to. It's a nice change of pace.

Tip for consumers:
This is a great way to earn gift cards to a lot of major companies. It's quick, easy and painless. Dare I say rather enjoyable?

Products used:
Gift cards for Ulta, Walmart and Amazon

Value
Shipping
Quality
Thumbnail of user clairep22
8 reviews
32 helpful votes
September 10th, 2017

I was really impressed with this site while I was able to use it. You had to put a good amount of work into it to make money and get free items to try. You mostly receive amazon gift cards for every certain amount of points earned by doing actually fun surveys and polls which I liked, and some missions mailed products to your door for you to try and earn more points from. The only problem was that sometimes it took longer than expected to receive a product that I was supposed to review within a few days after receiving, therefore only getting a day or two to try and review a product. Also it sucks to be a user on this site when you have a job and a life outside of sitting at home and being able to complete mission tasks all day, because they will penalize you for not completing a survey about the item you received within the amount of time given. I wish I knew I would be banned for this because you will get banned from the entire site when you get flagged for not finishing the survey, and I feel as though that is a bit much. Also I noticed that a lot of users would just put a few words for the commenting missions where you were told to write multiple sentences and go in depth about a product and it seemed unfair that I, a user who constantly put the best into my reviews once I was able to do them, was banned over people who half $#*! their reviews and do everything quick so they can get what they want. I wish they would have given me more warnings about writing my reviews for the product I received and also given me a bit more time or somehow let them know when I receive my product so they can create a timeline from then for me to complete the mission. With that, however, it is definitely not a scam as while I was a user on it, I earned many $5 amazon gift cards pretty easily as well as full sized and a few sample sized products to try. That's the good thing about this site. So as long as you're super on top of things you will probably enjoy it.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Claire - Thanks for your review! We're sorry to hear about your experience, and if you email us at support@crowdtap.com we can give you a further explanation of why you were banned and some options you may have. We do let members know then they've been flagged to prevent getting banned, so we're happy to troubleshoot why you may not have gotten that email.

Thumbnail of user desinys
2 reviews
3 helpful votes
July 11th, 2022

I have been with Crowdtap for quite awhile now, they've always provided me with accurate points and I have always received my monetary rewards within the correct time frame.
Unlike other survey sites it doesn't require tons of time to complete a single survey for a tiny reward or refuse to give you a reward because you were "declined".

Service
Value
Thumbnail of user kristaz17
1 review
8 helpful votes
June 28th, 2022

They disabled my account
For no reason. When I tried to contact customer service support by email for the past two weeks they have not responded back to me. I have sent several emails under high priority and nobody gets back to me so basically I give them one star. It was a good app while it was working but then after that I'm not so much I don't recommend people using this app because eventually they will do the same to you

Thumbnail of user sandyh696
1 review
9 helpful votes
October 6th, 2023

I have been a member of crowdtap for a while now. I recently had my account disabled and contacted customer support. They told me that my account would not be reinstated but did not give me a reason. I answered survey questions to the best of my ability but prior to my account being disabled I had an error with a survey that could not be skipped. I'm angry because I spent a lot of time answering surveys and had accumulated 15.00 that I cannot retrieve. They need to change their policy and at least explain their reasoning for disabling accounts. I wrote to them a second time and have not received a response.

Quality
Thumbnail of user zephaniahs2
1 review
0 helpful votes
January 22nd, 2023

Its very cool to get your stuff but one thing is do not because they will ask you the same stuff twice to make your telling the truth

Thumbnail of user sevar2
1 review
0 helpful votes
August 1st, 2021

I've been using Crowdtap since fall of 2019, and had no problems - except maybe one time they forgot to send me the gift card I redeemed, but I contacted customer support and they sent it out pretty quickly. I always take the surveys that offer 30+ points and only take the 3 or 5 point surveys if I have extra time. That way, I reach the 5,000 point threshold fairly quickly. I think I've cashed out about $300 worth of gift cards over the past roughly 2 years, which isn't a phenomenal amount of money, but it's a nice little side gig. Plus, I like answering the questions, especially the ones related to food, beverages, and the restaurant industry (as a fan of healthy food & new food trends myself).

I did get one sample one time - it was a deodorant made from bamboo fiber or something like that. I think I forgot to write the review about it, so I don't blame them for not sending me more samples, ha.

Overall, Crowdtap is the only survey site I've stuck with in the long run. Swagbucks was a giant waste of time, in my opinion, and all other survey sites I've tried I've maybe gotten like $5 out of.

Definitely give Crowdtap a try. I've always answered questions truthfully and given full, well-thought-out free responses, and I've never had any issues with the site.

Service
Value
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Thanks for your review, Seva! We love having members like you in our community.

Thumbnail of user laurenn394
1 review
5 helpful votes
May 29th, 2023

Had enough points for $30 then my account was deactivated and told its cause I didn't provide truthful answers! But it's also an automated response every time you open a ticket! Saying your account is deactivated and don't ask to get it reactivated! Waste of time!

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Company Representative

Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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2.5
330 reviews
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