Craftsy Questions & Answers

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Here’s what consumers have asked with answers from Craftsy staff and previous consumers.

5 questions answered
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Question:

How long does shipping take? ohio

Answer:

In my experience they dispatch the goods by the day after I've ordered them. However, now that they are using DHL it takes longer to receive them, especially since DHL turn the goods over to USPS. I follow tracking whenever there is a tracking number, and it wasn't actually DHL's fault, the goods got to DHL's destination quickly, the slowness was that of USPS taking the order from DHL and delivering it. It takes approximately a week now to cross the country. I suppose it's human nature, especially nowadays, to want everything right now and perhaps sometimes there is a valid urgent need, but I don't think that waiting a week or so should be enough to stop you ordering from a company.

By Cynthia K.
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Question:

Is the yarn that craftsy carries seconds? so far, i have used two of the eight skeins i ordered and both of them contain knots; the yarn is not one continuous piece. this rarely happens with yarn that i purchase from a store (even walmart!).

Answer:

I doubt that, but any time you're not happy, Craftsy offer free US returns.

By Cynthia K.
Question:

I am having a problem with video not playing in the classes i've subscribed to on craftsy - this has just happened in the past week. any suggestions?

Answer:

See if you can instal the ocean browser app. That used to work for me.

By Cynthia K.
Question:

I have a new kindle fire & and was watching some of the videos. ie: cupcake class with jennifer shea. the video kept stopping. please advise. marsha

Answer:

Try installing the ocean browser app. That used to work for me.

By Cynthia K.
Question:

Answer:

I can't play them on my kindle fire either. I used to be able to by using the ocean browser app but something changed and it wouldn't work any more. In fact, I can't even get any appd to instal any more, and amazon's support have been useless. You could try installing the ocean browser. I would never get another kindle fire or any other amazon product. I use my laptop hooked up to the tv.

By Cynthia K.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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