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Here’s what consumers have asked with answers from CoutureCandy staff and previous consumers.
Hi Julie! Thank you so much for contacting CoutureCandy! To better assist you with your inquiry, kindly reach us at 855-700-4239.
Hi Lina! We appreciate your interest in one of our dresses. To better assist you with your sizing inquiry, kindly reach our Sales Team at 855-700-4239. We'll be more than happy to help you out find the perfect size.
Hello Trish, thanks for asking. If you decided to return the item, for the dresses, you have 5days to request for an RMA number and we will send it your email address. Once RMA number was provided, you have to ship the item asap so we can receive it within 5days from the time you receive the RMA number. Once item received and confirmed, your account will be forwarded to our Accounting department to process the refund, the refund will be in form of store credit, less freight cost, less handling fee and return label (if used). You can also view our return policy here: https://www.couturecandy.com/pages/returns-and-exchanges/
Hi Arice! Yes they are 100% authentic. We are the official retailers on every brand we carry on our site. :)
Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
After submitting the order, it will undergo 48-72 hours processing then 2-4 business days shipping. You can click this link for our shipping and processing table: https://www.couturecandy.com/pages/shipping-and-processing-information As for the availability of a dress, may we ask which style number is this so we can check? You can also call us at (855) 445-8601 9AM-5PM PST or send us an email cs@couturecandy.com
It's not please save your money ti.es are so hard and we work so hard for these companies to scam us I purchased a wedding dress last week. The dress was dirty and looks like it sat on the shelves for a very long time. I called and sent photos they responded days later to tell me They won' accept, refund or exchange the dress. I have lost $600 and have no wedding dress. I wished someone wrote a review about them. Save your money.
