Costway Questions & Answers

1,170 reviews

Ask a question

Here’s what consumers have asked with answers from Costway staff and previous consumers.

28 questions answered

29% answered in 1 day

Question:

Why would my costway radiant tower heater start to smell like something is burning? is it still ok to use? the heat still comes out. Why would my costway radiant tower heater start to smell like something is burning? is it still ok to use? the heat still comes out.

Answer:

HI, do you have the receiver's full name or the order number so that we can help you with this problems?

By Nancy L., over a year old

Question:

Where are the products made? i am looking at the portable far infrared sauna but details not there - is it your brand also? thanks! debbie

Answer:

Hi, Thanks for your message. Yes, Costway is our brand. And our products are made in China. If you have any other problems, pls feel free to contact us. Kind regards, Costway inc.

By Nancy L., over a year old

Question:

Hello, i would like to ask on your return police if i am not happy with the product? Hello, i would like to ask on your return police if i am not happy with the product?

Answer:

Hi Thanks for your message. We have three-month warranty. If you are not happy with the product without any quality problem, you must keep the original box and intact product when return. You can choose to return by yourself or ask for a return label. Note that return label will be charged accordingly. If the item damaged, we will offer you a satisfied solution, return for free, send a new one, or refund. If you have any other problems, pls feel free to contact us. Kind regards, Costway inc.

By Nancy L., over a year old

Question:

Hi, i am looking at the syma x8hg rc drone, what size is the drone and is this the real syma or just a knockoff model ? Hi, i am looking at the syma x8hg rc drone, what size is the drone and is this the real syma or just a knockoff model ?

Answer:

Hi, Thanks for your messga. Sorry for that there are too many RC drone and we couldn't confirm which one you are interested in. Here is the link of drone, could you please send us the item link so we can confirm it? If there is any problem, please contact us at service@costway.com. Kind regards, Nancy

By Nancy L., over a year old

Question:

How worth are you to send good products at cheap price. and how long to receive product. How worth are you to send good products at cheap price. and how long to receive product.

Answer:

Hi Thanks for your message. Our products are sale directly by factory, so it is at a good price and high-quality. We ship items by UPS or USPS, will ship out from our warehouse in CA the next day you place an order. How long it takes on the way according to the destination. Hope this will be helpful. Have a nice day! Kind regards, Costway inc.

By Nancy L., over a year old

Question:

Need a number for a return Need a number for a return

Answer:

Hi, Thanks for your message. You may contact our customer service: service@costway.com by email. They will help you to solve this as soon as possible. If you have any other problem, pls feel free to contact us. Kind regards, Costway inc.

By Nancy L., over a year old

Question:

What is ur return policy What is ur return policy

Answer:

They don't have any returns all returns are charged when the pattern and evidence shows they clearly do this all the time so at this point they are knowingly selling broke/damaged goods

By Ismahan A. over a year old

Question:

I purchased bar stools, looked black on website but they are actually copper, how do i go about returning them? I purchased bar stools, looked black on website but they are actually copper, how do i go about returning them?

Answer:

Hi, sorry for the inconvenience caused. Could you pls send receiver's full name and order number to service@costway.com? Pls don not worry that we will advise you the return way and give you a satisfied solution. Thanks for your understanding. Kind regards, Costway inc.

By Nancy L., over a year old

Question:

Looking to buy ice maker ep23703 and need to know if this is your brand.. if not, who's is it? what kind of factory warranty comes with it? Looking to buy ice maker ep23703 and need to know if this is your brand.. if not, who's is it? what kind of factory warranty comes with it?

Answer:

Hi, Thanks for your message. Here is our item link of this product: https://www.costway.com/88-lbs-portable-heavy-duty-built-in-commercial-ice-maker.html This is our brand Costway. Our warranty is three-month. If you have any quality problem, please feel free to contact us at service@costway.com. Kind regards, Nancy

By Nancy L., over a year old

Question:

How do i get hold of an actual human to ask about an item i wish to purchase? my name is wina sturgeon, phone: (801) 968-0224. How do i get hold of an actual human to ask about an item i wish to purchase? my name is wina sturgeon, phone: (801) 968-0224.

Answer:

Hi, This is our phone number: 909-483-1228 If there is any problem, please feel free to contact us at service@costway.com. We are willing to help you. Kind regards, Nancy

By Nancy L., over a year old

123456

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Costway Questions & Answers

Why would my costway radiant tower heater start to smell like something is burning? is it still ok to use? the heat still comes out. Why would my costway radiant tower heater start to smell like something is burning? is it still ok to use? the heat still comes out.

Where are the products made? i am looking at the portable far infrared sauna but details not there - is it your brand also? thanks! debbie Where are the products made? i am looking at the portable far infrared sauna but details not there - is it your brand also? thanks! debbie

Hello, i would like to ask on your return police if i am not happy with the product? Hello, i would like to ask on your return police if i am not happy with the product?

Hi, i am looking at the syma x8hg rc drone, what size is the drone and is this the real syma or just a knockoff model ? Hi, i am looking at the syma x8hg rc drone, what size is the drone and is this the real syma or just a knockoff model ?

How worth are you to send good products at cheap price. and how long to receive product. How worth are you to send good products at cheap price. and how long to receive product.

Need a number for a return Need a number for a return

What is ur return policy What is ur return policy

I purchased bar stools, looked black on website but they are actually copper, how do i go about returning them? I purchased bar stools, looked black on website but they are actually copper, how do i go about returning them?

Looking to buy ice maker ep23703 and need to know if this is your brand.. if not, who's is it? what kind of factory warranty comes with it? Looking to buy ice maker ep23703 and need to know if this is your brand.. if not, who's is it? what kind of factory warranty comes with it?

How do i get hold of an actual human to ask about an item i wish to purchase? my name is wina sturgeon, phone: (801) 968-0224. How do i get hold of an actual human to ask about an item i wish to purchase? my name is wina sturgeon, phone: (801) 968-0224.

Can’t see your question? Ask to get answers from the Costway staff and other customers.

Where are the products made? i am looking at the portable far infrared sauna but details not there - is it your brand also? thanks! debbie