ConsumerLab.com Questions & Answers

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Here’s what consumers have asked with answers from ConsumerLab.com staff and previous consumers.

31 questions answered
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Question:

What is refund policy

Answer:

You can get a full refund. Just let us know within 30 days of becoming a member. This is posted on our site as well.

By Tod C., Director of Digital Marketing
Question:

How do i get a trial subscription ?

Answer:

Hi Diego - We offer a 5-Day Free Trial at https://www.consumerlab.com/freetrialwcc-signup.asp

By Tod C., Director of Digital Marketing
Question:

Do they provide references for the reviews on the supplements, vitamins, etc?

Answer:

Yes, Norris. First, the tests and reviews that we post are our own, overseen by Dr. Mark Anderson, who has a PhD in pharmacology and toxicology. We also include information in our reviews from published clinical studies those studies are referenced with direct links to the studies.

By Tod C., Director of Digital Marketing
Question:

How much for your cbd labs, and do you include hempworx cbd products?

Answer:

We have not yet tested Hempworx but may in the future. Our CBD report is available online to our members, who also access to reports on nearly 100 other categories of supplements, as well as updates to those reports and new reports published during their membership. Annual membership is $42.

By Tod C., Director of Digital Marketing
Question:

Can consumer lab tell me if i am taking too much vitamin b-complex?

Answer:

Hi Dawn - You can use our free tool at https://www.consumerlab.com/RDAs/ to find out how much of each B vitamin you need, as well as how much is too much. You can then check if your B-complex promises the right amount for you. In addition, our B Vitamins Review (based on our analyses of products) shows that some B vitamin supplements contain much more of certain B vitamins (such as folate from folic acid) than listed on their labels, which can pose a risk. The Review is available to our members at https://www.consumerlab.com/reviews/Review_Best_B_Vitamins_and_Complexes_Energy_B6_B12_Biotin_Niacin_Folic_Acid/bvitamins/.

By Tod C., Director of Digital Marketing
Question:

Do they have a free trial period? thank you.

Answer:

Hi Kyle - Yes we do have a 5-Day Free Trial. https://www.consumerlab.com/freetrialwcc-signup.asp

By Dawn B., Director of Digital Marketing
Question:

I wish you had a lower-cost option for those of us who just can't afford $69. it's a lot when you're on disability and ss

Answer:

Hi Katy - To clarify, a 1-year membership is $42. The 2-year membership is discounted to $69 (saving $15 over the cost of two consecutive 1-year memberships).

By Tod C., Director of Digital Marketing
Question:

What are all the sources of your funding?

Answer:

Hi Katherine - Subscriptions from consumers, as well as group and institutional subscriptions from universities and public libraries, are our main revenue source. You can learn more here -- https://www.consumerlab.com/answers/can-i-trust-consumerlabcom-how-are-its-tests-paid-for/trust_consumerlab/

By Tod C., Director of Digital Marketing
Question:

Do supplement companies have to pay you to test their products? and if so how do you ensure that results are unbiased?

Answer:

Hi Tina - No, most of the products we test are chosen based on the brands and products that our subscribers report using in our annual reader survey (more information at https://www.consumerlab.com/reports/Vitamin_and_Supplement_Users_Survey.asp). Companies can also request that their individual products tested by ConsumerLab and they pay for that testing. More about this is found here https://www.consumerlab.com/answers/can-i-trust-consumerlabcom-how-are-its-tests-paid-for/trust_consumerlab/

By Tod C., Director of Digital Marketing
Question:

Hi. once i sign up for 1 or 2 years, will i have unlimited access to all reports for the duration of the membership? are their other fees, e.g. per re

Answer:

Yes, you will have unlimited access to all reports during your memberships. This includes all posted Product Reviews, CL Answers, Warnings and Recalls, and Natural Products Encyclopedia articles, as well as all new reports/updates added during the term.

By Tod C., Director of Digital Marketing

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