CitizenShipper Questions & Answers

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Here’s what consumers have asked with answers from CitizenShipper staff and previous consumers.

36 questions answered
3% answered in 1 day
Question:

Do you have clients that you deal with on a regular basis that you can verify their credentials?

Answer:

https://citizenshipper.zendesk.com/hc/en-us/articles/203050235-What-does-the-driver-background-screening-report-on-

By Citizen S., Customer Support
Question:

Your company customer reviews are horrible. what guarantee do i have that you will provide the service i'm paying for?

Answer:

Hi Loren, Unfortunately, most of the reviews on this site are not accurate, and we have tried to respond and verify each one in order to solve any lasting issues. With Citizenshipper we verify our drivers with many screenings and background checks in order to guarantee a safe and reliable transport. While we understand that sometimes with shipping, unexpected delays occur, we will always be there through our support system should anything unforeseen happen. We will either help you relist and find a new driver immediately, or refund your booking deposit. You can read more here: https://citizenshipper.zendesk.com/hc/en-us/categories/200257625-Questions-About-Shipping

By Citizen S., Customer Support
Question:

Do you deliver pets to australia

Answer:

Hello, Unfortunately, we only operate in the US and Canada at the moment.

By Citizen S., Customer Support
Question:

Answer:

I do not know all of the people associated with this company. Therefore I can not accurately answer the question.

By LeeAnne K.
Question:

When do the funds from the delivery get deposited into your account?

Answer:

Drivers arrange and agree to payment with the shipper after the bid has been placed and accepted. There are many different ways you can get paid as a driver. If you have any more questions about what it is like to be a driver on our site please feel free to visit CitizenShipper's Zendesk site and look through all the articles we have on being a driver.

By Citizen S., Customer Support
Question:

I am an owner operator of a small load transporting company. i would be interested in transporting for this site

Answer:

Ken, Please feel free to head over to the CitizenShipper website and sign up to be a driver. Happy driving!

By Citizen S., Customer Support

Can’t see your question? Ask to get answers from the CitizenShipper staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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