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CarParts Questions & Answers

1,214 reviews
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Here’s what consumers have asked with answers from CarParts staff and previous consumers.

14 questions answered
14% answered in 1 day
Question:

I placed an order after couple of weeks notice it was the wrong part send it back and the refund i'd get for it was les than the purchase money

Answer:

Hi Daniel, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-63552. Please write this on the subject of your email for immediate assistance. Thank you. Sherryl P. Customer Advocate Team

By Carparts C.,
Question:

Whyis this not being delivered sooner. it has been in wisconsin for almost a week

Answer:

I would contact the shipping company and ask them

By Seshan S.
Question:

Can i track my order

Answer:

Yes they email a tacking number and everything. Very easy and simple process

By Seshan S.
Question:

I ordered a bumper but this one do not fix on my car how can i returned order # 37245465

Answer:

The greatest attempt to return or reorder your product is to email them directly as well as immediately and you should receive an email soon. I recently had an similar issue and the email I sent to return my product of purchase was responded to within a few hours and sent me the info to follow through with my return.

By Kenneth H.
Question:

Why didn't i get a tracking number

Question:

Yes i ordered a shifter on the 5th and still no email or tracking information

Question:

I have order many thinks many times lately i have been getting information about a 10% rebate,but with each order no rebate. what is up? billy roger

Question:

I tried several times to have my order sent to a different address and it wouldn't let me.

Question:

My promo code didnt work. i put the code in and your site said it was invalid. can someone assist in correcting. katrina balatgek. 484.333.0642

Question:

I ordered a 2004 mitsubishi galant front driver side window motor and regulator, i was wondering if the order went threw?

Can’t see your question? Ask to get answers from the CarParts staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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