My order number is 21079527 (3151670)
I have no doubt customers who've had good experiences will leave nice comments. I do find it very difficult to believe the wording used in many of the 5star reviews are legitimate and almost every 5 star review has the same style picture, that's just is way too coincidental.
I have had good experiences with CARid in the past but this experience has been a complete run around.
The skirts simply don't fit my fox body, and the pictures I sent show that.
When I called the first time I was asked to get photos of the issue. Firstly that doesn't wear well, it implies I'm lying and need to prove it to you. If I'm not satisfied, then let me return them. I asked Anthony if there was anything else needed to get them returned because it means I have to unpack them and repack them again, which takes an hour. He said no, that was all that was needed.
I then don't hear back from anyone for several weeks, so I email about the status. I then get an email saying you are demanding my VIN, and pictures of the product number. I responded I'm not happy with providing the Vin and do not want to unpack the skirts for the third time and repacked them again.
Then I get an email saying provide the VIN it is absolutely necessary. I said I object to providing the VIN because I don't know what you use that information for.
I finally get another email saying that they requested the VIN to make sure it was not a customer error when ordering the part but nothing about the part number picture so I assumed that was a non issue. Again I find the VIN objectionable because if there was an error it's kind of irrelevant because if it's the wrong part it doesn't fit the car anyway and if I ordered the wrong part it's likely due to confusion on using your website.

So I finally gave in and provided my VIN and then several weeks later I ask for an update and later get an email requesting pictures of the product number, again.
I spoke to several different customer service agents via email stating I am not interested in unpacking the product for a third time as it takes me an hour to do it, your opportunity to ask that was at the first point of contact. And that the product number is absolutely irrelevant to me, if it was the wrong product sent to me that is your problem and it's going back, and if it's the right product number then that is irrelevant because the product is terrible and does not fit the car. So in my opinion I don't care what the product number is, I just want to return these poorly constructed skirts.

These phone calls and email exchanges have been going on for months and it's now in the fourth month since I paid for the skirts and I am right back to where I was 2 months ago where you are demanding pictures of the product number. As stated multiple times to many different customer service representative, I don't care what the product number is I want to return them if you are interested in what the product number is, then when you get them back you take a look at the number.

Please can you get this dealt with, I am absolutely fed up with this process and I want them out of my garage because they take up a lot of space and I want my money back

asked by Craig C. on 6/22/17