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Care.com Questions & Answers

11,679 reviews
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Here’s what consumers have asked with answers from Care.com staff and previous consumers.

96 questions answered
23% answered in 1 day
Question:

I would like to contact your marketing director regarding the printing of your inserts or mailing of post cards. i have seen printed samples and would love to have the opportunity to work with you. we print millions of postcards for various clients and have been able to give them better service than they had been receiving, and saving money at the same time. please forward my comments to your marketing director. tom hohmann stolze printing 314-209-1997

Question:

I am trying to get in touch with your marketing director. i am a printer in st louis and want to talk to someone at care.com to see if we can talk and discuss your printing or mailing needs. please forward the phone number that i can contact the marketing department directly. tom hohmann stolze printing 314-209-1997

Question:

How do i get a refund for my basic membership?

Answer:

Basic memberships are free, if you paid you have a premium subscription. Call 877-227-3115 or email careteam@care.com

By Morgan L.
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Question:

Answer:

You can choose to "skip" or just log out and log back in then select the Care.com logo at the top left and that will take you to your home page

By Morgan L.
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Question:

I have the free basic membership on care.com and when i try to read the messages from people that replied to my application i get a small rectangle that says unlock and get premium. do i have to get premium to read the messages? please help as soon as possible!

Answer:

Yes. Sign up for 1 month with their discount code of 20% off. On day 27, downgrade the paying account to a free account. They will then offer you $5./mo, vs $39. To stay. Accept. Cancel in 5.9 months.

By Jo B.
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Question:

How will i know the person is safe to be around?

Answer:

You can check if their account has been background checked, driving record verified, or even request a review of many different things if not already verified

By Lauren C.
Question:

Once you respond to a person looking for child care. what happens? does care.com forward your info to the potential employer?

Answer:

As a former paid employer, I can tell you that the info I received was dependent on the child care provider. Some of them included contact info on their profile (though that's not recommended by Care.com as Care.com would like you to keep all your interactions on their website, and they claim that you are more secure in doing so). So, if the caregiver chose, we would just message back and forth on Care.com until they felt confident enough to share more contact info with us. For us, that varied - some caregivers immediately gave us their phone number after we gave them ours. Others preferred to arrange a meeting in a public place to ensure that we weren't some crazy stalker, and then exchanged private information then. As honest parents, we were quite comfortable with the latter. We know of clear fraud perpetrated on both sides on Care.com, and the Care.com team couldn't care less, so be cautious.

By Michael D.
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Can’t see your question? Ask to get answers from the Care.com staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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