Jo B.

Care.com manipulates reviews by preventing negative posts that otherwise meet their Terms of Service.

This is why you won't find any one star reviews of providers-they prevent them. I did an inventory, and found only 4 & 5 star reviews. What, with >9million uses to date no one has ever had a neutral or negative experience? Really?

Reviews are one of the most important aspects of a hiring consideration, and yeah they get faked on Amazon, Ebay, Yelp-et etc... but at least every review is not a 4-5 Star Polyanna Piece.

So here is the business model: desperate overworked parent with no time tries to find a care provider... reviews are used for fast evaluation... and the reviews are only conducive to making the hire... never any bad reviews to dissuade.

That is fraud.

And that is not at all in line with their marketed message of "Care".

Here is the kicker from their Terms of Service:

"By using the Site and/or Services, you agree that Care.com may assess, and you will be obligated to pay, $10,000 per each day that you: (i) maintain Care Provider or Care Seeker information (including but not limited to, names, addresses, phone numbers, or email addresses)"

Say what?!

They should rename the site:

WeDon'tCare.com

Ps: tip, if you sign up for a premium (paid) account, cancel it same month-and they will change the $39./mo to $5. On the spot for 6 mo. If you are going to use the lousy site, it should at least not be pricey! :)