CanvasOnSale Questions & Answers

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Here’s what consumers have asked with answers from CanvasOnSale staff and previous consumers.

12 questions answered
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Question:

How much will shipping be on a 16x20" canvass advertised on groupon for $12 to 11530 zip code?

Answer:

Dear customer, The shipping is $12.90. Please refer to the fine print on your Groupon coupon. Thank you for your understanding.

By Canvas O.,
Question:

My mug arrived broken in two pieces and it was the regular mug, paid for magic mug. who do i call and get a replacement?

Answer:

Good luck - the company does not stand behind their products and their customer service is very, very poor. Perhaps with a mug, you will have better luck. I received a defective blanket from this company on 5-20-19. The blanket was supposed to be 60x40 but measured only 54x37, and the edges were very unevenly cut. Very sloppy work. Also, the blanket feels like felt rather than fleece. I requested a replacement rather than a refund. The company claims to be environmentally friendly but requires that I destroy the obviously defective blanket rather than sending it back to them because they don't want me to have a "free" blanket. How environmentally friendly is that? How about integrity, standing behind your products and good customer service? The telephone number to call is 844-322-5384.

By Libby C.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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