CanvasDiscount Questions & Answers

Here’s what consumers have asked with answers from CanvasDiscount staff and previous consumers.

22 questions answered

5% answered in 1 day

Question:

I received my order and not satisfied I received my order and not satisfied

Answer:

This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint

By Heather M. over a year old

Question:

Hi, i would like to know how to send in a picture in pdf format on a ipad? Hi, i would like to know how to send in a picture in pdf format on a ipad?

Answer:

Follow your screen, it will ask you to upload your photos… If the photo is printable, a scale of sizes and prices will appear for you to select which size and then offer a variety of ways to pay, Pay Pal, credit or debit card and so on… Depending on how busy will determine how long it takes to process. No matter how busy, typically the process is pretty quick then depending on which mailing company, USPS, UPS and so on, mailing usually takes quite a few days depending on the distance but you will be able to track your package the entire distance to your doorstep… The delivery company like UPS always takes longer than CanvasDiscount. I think most all complaints are about how long it takes the mailing of the package and not about the quality of the printing which is always outstanding…

By Claude A. over a year old

Question:

Hi is the photo glue to the mini 2x2 acrylic block. Hi is the photo glue to the mini 2x2 acrylic block.

Answer:

The canvas photo is stretched and stapled around a wood frame. Simply beautiful! The clarity of the picture remained as sharp as the original photo. Highly recommended and will use them again.

By Montana M. over a year old

Question:

Will i have the ability to put my signature at the corner of every print ? how are my photos protected from resale by someone else ? Will i have the ability to put my signature at the corner of every print ? how are my photos protected from resale by someone else ?

Answer:

CanvasDiscount doesn't publish photos or make them available to anyone other than the person who submitted the order…

By Claude A. over a year old

Question:

How can i tell if my pictures will be blurry How can i tell if my pictures will be blurry

Answer:

Click on this link youlle get a site that checks the Quality of the photo: https://posterprintshop.com/file-quality-check/

By Moses S. over a year old

Question:

How do you deal with poor quality print on canvas? i recently had 5 prints done. 4 are superb. the 16x24 print has dark blue ink smears. How do you deal with poor quality print on canvas? i recently had 5 prints done. 4 are superb. the 16x24 print has dark blue ink smears.

Answer:

I don't know if you have any options, their customer service is non-existent.

By Eunice N. over a year old

Question:

Why do "free" prints, show in the final order as full price? Why do "free" prints, show in the final order as full price?

Answer:

I'm having a similar problem with them - except the price advertised on their site jumps $3 per unit when I try to pay. I suspect they're counting on you just paying the higher price since you've gone to the (wasted) time & trouble of editing yourstuff exactly the way you want it.

By R S. over a year old

Question:

What frame does the 8x8 come on What frame does the 8x8 come on

Answer:

Dear Robert, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!

By Canvas D., over a year old

Question:

Are the prices in cdn$ or us$??? Are the prices in cdn$ or us$???

Answer:

The prices on bestcanvas.com are in USD, while on bestcanvas.ca, they are in CAD.

By Best C. over a year old

Question:

Just looking at your reviews. the worst i've ever seen. do any of your customers give you more than 1 star? can you recommend a better canvas store? Just looking at your reviews. the worst i've ever seen. do any of your customers give you more than 1 star? can you recommend a better canvas store?

Answer:

Try Canvasdiscount.com Have used them a few times, probably better than these guys.

By chris k. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

CanvasDiscount Questions & Answers

I received my order and not satisfied I received my order and not satisfied

Hi, i would like to know how to send in a picture in pdf format on a ipad? Hi, i would like to know how to send in a picture in pdf format on a ipad?

Hi is the photo glue to the mini 2x2 acrylic block. Hi is the photo glue to the mini 2x2 acrylic block.

Will i have the ability to put my signature at the corner of every print ? how are my photos protected from resale by someone else ? Will i have the ability to put my signature at the corner of every print ? how are my photos protected from resale by someone else ?

How can i tell if my pictures will be blurry How can i tell if my pictures will be blurry

How do you deal with poor quality print on canvas? i recently had 5 prints done. 4 are superb. the 16x24 print has dark blue ink smears. How do you deal with poor quality print on canvas? i recently had 5 prints done. 4 are superb. the 16x24 print has dark blue ink smears.

Why do "free" prints, show in the final order as full price? Why do "free" prints, show in the final order as full price?

What frame does the 8x8 come on What frame does the 8x8 come on

Are the prices in cdn$ or us$??? Are the prices in cdn$ or us$???

Just looking at your reviews. the worst i've ever seen. do any of your customers give you more than 1 star? can you recommend a better canvas store? Just looking at your reviews. the worst i've ever seen. do any of your customers give you more than 1 star? can you recommend a better canvas store?

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