Booking.com Questions & Answers

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54 questions answered

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Question:

Would like to get a confirmation list of all accommodation booked for our european tour sept/oct 2015 in my name (winifred dolan - 1/18 king st. umina beach 2257 nsw australia) - thank you win dolan.

Question:

What is your contact number for inquiry

Question:

I have been booking hotels and they have been charged to my card twice. once from booking.com and again from the hotel. what is going on?

Question:

When i left crossroads best western motel in indianapolis in i gave the hotel a good rating, other than the average breakfast. when my credit card bill came i had been additionally charged $219. for a room i did not use. they first said their auditors would look into it. nothing. then they said it was a booking.com problem. nothing. i called back ten days or so was told he would look into it. a third call with anger in my voice got action. i have been refunded my money. it took too many weeks and calls by me. all the manage wanted was to get his $20 fee back from booking for the reservation, and put my need at the bottom of his list. was it indeed a booking.com mistake? you took the blame. When i left crossroads best western motel in indianapolis in i gave the hotel a good rating, other than the average breakfast. when my credit card bill came i had been additionally charged $219. for a room i did not use. they first said their auditors would look into it. nothing. then they said it was a booking.com problem. nothing. i called back ten days or so was told he would look into it. a third call with anger in my voice got action. i have been refunded my money. it took too many weeks and calls by me. all the manage wanted was to get his $20 fee back from booking for the reservation, and put my need at the bottom of his list. was it indeed a booking.com mistake? you took the blame.

Answer:

Its nonsense for anyone to think that a hotel will take a booking with no security at all. You would end up with an empty hotel and no income. I wont take booking.com bookings any longer as their customer base is unreliable and got too many late cancellations and no shows. Rather not have them.

By David N. over a year old

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Question:

Is it a good idea to ring ahead for a booking made online? my partner is a bit anxious about a booking i have made for an appartment in spain, Is it a good idea to ring ahead for a booking made online? my partner is a bit anxious about a booking i have made for an appartment in spain,

Answer:

Yes absolutely ring ahead, it is always a good idea to confirm reservations you make online with a real person at the place you are staying. Better safe than sorry! If you made the reservation through booking.com there is a good chance it might not be what you expect. Online reviews and consumer report sites for booking.com are full of very negative reviews about the company. Good luck!

By Jewel L. over a year old

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Question:

Hi, i have a legal issue. one of my bookings which was no payment/free cancellation has charged me, and today i noticed that they have canceled my booking. when i search the hotel name the name does not come up on booking.com anymore. i have now searched internett and found a similar case with the same problem. if this is the case we can not trust this site anymore. how can booking.com help us. Hi, i have a legal issue. one of my bookings which was no payment/free cancellation has charged me, and today i noticed that they have canceled my booking. when i search the hotel name the name does not come up on booking.com anymore. i have now searched internett and found a similar case with the same problem. if this is the case we can not trust this site anymore. how can booking.com help us.

Answer:

Contact your credit card company and file a dispute they will credit you immediately while they researched the problem and wait for booking.com answer. Be sure to upload any screenshots or photographs of receipts you may have when filing a complaint with your credit card company.

By Beth K. over a year old

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Question:

Is there going to be a hidden fee when i get to the hotel?

Answer:

I have used Booking.com several times and my recent stay in Cartagena, Colombia was just as planned. I was not charged any hidden fees and paid using a credit card.

By Marc P. over a year old

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Booking.com Questions & Answers

Would like to get a confirmation list of all accommodation booked for our european tour sept/oct 2015 in my name (winifred dolan - 1/18 king st. umina beach 2257 nsw australia) - thank you win dolan.

What is your contact number for inquiry

I have been booking hotels and they have been charged to my card twice. once from booking.com and again from the hotel. what is going on?

Is it a good idea to ring ahead for a booking made online? my partner is a bit anxious about a booking i have made for an appartment in spain, Is it a good idea to ring ahead for a booking made online? my partner is a bit anxious about a booking i have made for an appartment in spain,

Is there going to be a hidden fee when i get to the hotel? Is there going to be a hidden fee when i get to the hotel?

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Is there going to be a hidden fee when i get to the hotel?