Bluefly Questions & Answers

Question 1

Question:

How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information. How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information.

Answer · 2017-07-03T12:30Z

Answer:

Hi Leslie, If the bag is used, the description will state this information. I hope this helps!

By Bluefly R., over a year old

Question 2

Question:

I can't reach bluefly customer service about an order. the phone number says only answer emails. i need to talk live to someone. how can i contact customer service by phone? I can't reach bluefly customer service about an order. the phone number says only answer emails. i need to talk live to someone. how can i contact customer service by phone?

Answer · 2017-06-22T05:59Z

Hi Mary, Our Customer Service team is transitioning and phones are currently unavailable. If you have sent an email, please private message us the email address you have used to send this so this can be escalated.

Question 3

Question:

I'm going to buy a fendi bag on your web. the bag indicated is the final sale - no return or exchange. if the bag is faked or damaged, could i return it back? I'm going to buy a fendi bag on your web. the bag indicated is the final sale - no return or exchange. if the bag is faked or damaged, could i return it back?

Answer · 2017-04-24T12:49Z

Hi Cam, Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. I hope this helps!

Question 4

Question:

The website layout is almost exactly the same as yoox. are they sister companies? The website layout is almost exactly the same as yoox. are they sister companies?

Answer · 2017-04-24T12:46Z

Hi Pearl, We are not affiliated with Yoox in any way. I hope that helps!

Question 5

Question:

Solo eh leido malos comentarios y quisiera hacer una compra solo que quiero estar segura de la calidad del producto y del servicio como puedo estar segura que mi pedido llegara bien y a tiempo Solo eh leido malos comentarios y quisiera hacer una compra solo que quiero estar segura de la calidad del producto y del servicio como puedo estar segura que mi pedido llegara bien y a tiempo

Answer · 2017-03-28T07:18Z

Alba, We can assure you that our products are great quality and we take pride in providing our customers with the best experience and service.

Bluefly Questions & Answers

I wanted to know if the timberland wheelwright tall lace waterproof boot women's waterproof boots dark brown suede size 6.5 is available as its listed

How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information. How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information.

Hi, on your website it does not state whether a handbag is new, used etc under details. how do i know what i am buying is new? thanks, leslie

The website layout is almost exactly the same as yoox. are they sister companies? The website layout is almost exactly the same as yoox. are they sister companies?

I ordered a pair of shoes..no return. should i be worried. is anyone ever happy with their service?

I have question about my order ?

Can’t see your question? Ask to get answers from the Bluefly staff and other customers.

Bluefly Questions & Answers

I wanted to know if the timberland wheelwright tall lace waterproof boot women's waterproof boots dark brown suede size 6.5 is available as its listed

Hi, i cant seem to get an update on my order, it hasn't even shipped yet and i order over 10 days ago. where can i get help?

How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information. How do i know if an item is new, used etc? it does not state under details for several of your designer handbags? this is important information.

Hi, on your website it does not state whether a handbag is new, used etc under details. how do i know what i am buying is new? thanks, leslie

The website layout is almost exactly the same as yoox. are they sister companies? The website layout is almost exactly the same as yoox. are they sister companies?

I ordered a pair of shoes..no return. should i be worried. is anyone ever happy with their service?

I have question about my order ?

Can’t see your question? Ask to get answers from the Bluefly staff and other customers.