BetterMe
Questions & Answers

Hello, Ekaterina! Thank you for your inquiry. There are several ways how our customers can cancel their subscription. For iOS users: - if you purchased the app via App Store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. - if you purchased the app on our website, you can open the BetterMe app, then select More-->Help-->Manage subscription. For Android users: - if you purchased the app via Google Play Store, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481 - if you purchased the app on our website, you can also open the BetterMe app, then select Profile-->Help-->Manage subscription Additionally, our customers can also manage their subscription on our website: https://app.betterme.world/ --> Account --> Subscriptions. Just log in with the email address and password you previously used for your BetterMe app. Our team has already canceled the automatic renewal. You can find more detailed information in our last email. Kind regards, Team BetterMe

Hello! Thank you for contacting us, Nayeli. We have checked your profile, and let us please clarify the whole situation. Our general subscription gives you access to premium features. However, not all the available tools are included in this package – some of them come with a separate subscription. You must have selected one of those right after getting the main license, that is why you were charged the same day. We would like to kindly emphasize that the purchase can only be completed with user's explicit approval. No steps can be taken without your direct permission. Additional features you have purchased give you access to the bundle of workouts so you can reach your peak performance. Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. Kind Regards, Team BetterMe

Hello, Lisa! We are sorry if your experience could have been better. We provide our customers with licenses to access the BetterMe app that advises users on working out and eating healthy. Please, be informed that there is no way for BetterMe to charge the user's account without the direct permission of the user. Each customer chooses a subscription package and is being billed due to the conditions of this subscription. ​ If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do everything to improve the whole situation. Kind regards, Team BetterMe

Hello, Cheryl! We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase. We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will provide you with further assistance. Kind regards, Team BetterMe

Hello! Thank you for reaching out to us, David, and we are sorry that BetterMe left a negative impression. Honestly, there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details. If you experienced any issues with our app, we'd be grateful if you sent us a message at care@betterme.world with more details. We are always ready to consult and help our users. Kind regards, Team BetterMe