Berrylook Questions & Answers

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Here’s what consumers have asked with answers from Berrylook staff and previous consumers.

249 questions answered
15% answered in 1 day
Question:

I have not received my order and i have reported to consumer affairs, bbb and escalated claim with pay pay. sent email to review@berrylook.com.

Answer:

Ok, we'll check and reply your email soon, thank you.

By Berrylook B.,
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Question:

What is the average delivery time.

Answer:

You can know the details via https://www.berrylook.com/en/estimated-delivery-time-i-17.html

By Berrylook B.,
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Question:

I am so frustrated trying to find a way to contact you re parcel return. every time i come to the end of contact form i get told it is not valid.

Answer:

Hello, you can contact us via review@berrylook.com. Thank you.

By Berrylook B.,
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Question:

What is the contact number or email to contact berrylook

Answer:

Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with the relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.

By Berrylook B.,
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Question:

I ordered boots on 12/31/2018, haven't received an email saying that it's been shipped, i emailed them multiple times and no answer

Answer:

Dear customer, Could you please offer us the order number so that we can check more information of your order? Hope for your kindly cooperation.

By Berrylook B.,
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Question:

I need a return address please for my order no: e450452

Answer:

Hello, could you please send us the detailed problem of the item at review@berrylook.com so that we can help you as quick as possible? Thank you.

By Berrylook B.,
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Question:

Do i need a return authorization to send an item back? please send answer to my email: sanhun@gmail.com. my name is sandra hunter item# a13bb40e673f

Answer:

Dear customer, We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience We do love to help you, but could you please provide us your Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly. Thank you and Have a nice day!

By Berrylook B.,
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Question:

What is the brrylook return address?

Answer:

Dear customer, We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience We do love to help you, but could you please provide us your Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly. Thank you and Have a nice day!

By Berrylook B.,
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Question:

Answer:

Dear Lorna S., We do love to help you, but could you please provide us your Order number? And the problem with your order to review@berrylook.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly. Thank you and Have a nice day!

By Berrylook B.,
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Question:

I would like to know a return address for outfits that are to small and how to obtain a refund

Answer:

Dear Valued Customer: Sorry we could not locate your order. Please send me ONE of the following info, i will check the order status for you. 1. Order number: xxxxxx You can log in your account on our website, and go to ""My Account"" at the upright corner of our website. Then you will see all your order details there. 2. transaction ID: 4SE6264083273123X (a series of 17 numbers and letters) or receipt number 16 number) 3. Email address you registered on our website Or please kindly offer us the following information: Order date: The exact amount of this order (US dollar): Receiver name: Your earliest reply would be highly appreciated.

By Berrylook B.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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