Badoo
Questions & Answers

Hi Nadia! Thank you for your message. We're sorry you've had this experience with us. We do have an option to import your pictures from Facebook when signing up. However, we'll never pull these without your permission, this will only happen if you link your Facebook accounts. Please get in touch if you need help on how to delete these and we'll be happy to help!

Hi Serena! Thank you for your message. It looks like you're using an outdated version of our app. Can you confirm which version are you using and for what device? Also, would you mind sending us a private message, either here or on any of our social media profiles, including the email address linked to your account? In the meantime, you can always use our website version, simply log into www.badoo.com We hope this helps!

Hi Akeme! Thank you for your message. This doesn't sound right... Would you mind sending us a private message including the email address linked to your account? You can do this on here or on any of our social media channels (links in description)! We look forward to hearing from you.

Hi Annabel! The security of our users is very important to us. Therefore, we're asking you to confirm some of your details. Why do we do this? Because only you will know the details linked to your profile, so if anybody else was to ever try accessing your profile, they would be stopped! We'll only ask you to confirm details when we detect you're logging in from a new device, location or using a method you don't usually use. We know it's a little bit annoying, but better safe than sorry! Please let us know should you have any issues regarding this. Thank you for your understanding.

Hi Litsa! Thank you for your message. All Badoo accounts are associated to an email address. Would you mind sending it to us on a private message either here or to any of our social media channels? If you used our Facebook app to sign up, the email address will be the one you use to log into your Facebook. We look forward to hearing from you!

Hi Joseph! Thank you for your feedback. As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious. We also recommend that you visit the following page to find some safety and security tips: https://www.badoo.com/safetytips.phtml We apologize for any inconvenience, and please let us know if you have any further questions.

Hi John! Thank you for your message. You can see any user's location on their profile, simply click on their name or on their thumbnail picture. However, in modes like People Nearby, you can edit your search criteria by clicking on the Filters icon situated at the top right side of the screen to only see people that fall within the radius you have set. I hope this helps, but please do not hesitate to get in touch if there is anything else we can do for you.

Hi there! Thank you for your message. Unfortunately, we're unable to do a background check of all our users. However, since the security of our users is paramount for us, we have a moderation team that thoroughly investigates all the reports we receive and ensure that all our users comply with our Community Guidelines (see: https://badoo.com/en/guidelines/). We want Badoo to be a safe space for everyone! We hope this helps, but please get in touch if there's anything else I can do for you.

Hi there! The security of our users are of paramount importance for Badoo. If you believe someone has tried to access your account, we strongly recommend that you change your password immediately. Please ensure that your password is at least 8 characters long, contains mix of numbers and letters and isnt easy to guess. Please also take following steps to ensure your account is secure Ensure your operating system is up to date and you use antivirus on your computer Ensure that your email account is secure and that nobody has access to your Facebook account if you use it to sign in on Badoo Never share your credentials with anyone and never use it on other sites, especially advertising free credits Dont forget to log out from your account if you use a shared device You can visit this page for more safety and security tips: https://us1.badoo.com/safetytips.phtml We apologise for any inconvenience caused, and please dont hesitate to contact us if you have further questions.

Hi Cynthia! Yes, your age will update automatically according to the date of birth you added upon registration. Hope this helps!