Ancestry Questions & Answers

Here’s what consumers have asked with answers from Ancestry staff and previous consumers.

20 questions answered

15% answered in 1 day

Question:

Being on hold indefinitely points to a scam i read the negative write ups, that proves it... i want to end my test subscription... now

Question:

Is ancestry.com being purchased? i received a notice saying the work i did, and it was hours of back breaking work, would be gone if i didn't subscribe to a new service. i clicked the button to look at the offer and an error message came up. is this a scam?

Question:

Why is ancestry site no working/responing after i sign in

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Seems like i pasted to much text in life story and now the screen is blank with dark grey background. i can't get into edit and now my life story is blank. how get out of this and be able to enter data in life story?

Question:

I'm using ftm 2010 and windows 7 home premium. now when i click on the "green leaf" on a person in my tree, the next page with show the spinning load symbol continually or at most the information will come up for a fraction of a second and then the spinning load symbol continues forever. what do you do?

Question:

I am on my 11th free day trial and you have already cut me off?

Question:

Is there any hope for going back to the original format? it is so disheartening to have this new format change that is unbelievably and completely worse than the original! there is not one thing about the new format that is an improvement and the overall visual look, let alone all the extra information planted on the page, is absolutely ugly, hard to read and makes it difficult to see the main and important facts/events and relate to your ancestor's life... there was nothing wrong with the "old" version!

Question:

I tried 12 times to cancel my subscription and there is a thing called,"cancellation wizard" which they use to suck 25 extra dollars out of your pocket... is there anyway to speak with a human from ancestry? is there anyway to avoid the cancellation wizard. i have left messages on the 1-800 number and it still gets taken out of my charge account monthly

Answer:

This is ridiculous that it is so hard to cancel. I had to "trick them"! 1) I chose the upgrade option on the 1800 number. 2) Then I was able to speak with a live representative and after she grilled me about "why " I wanted to cancel, she finally just canceled it. 3) I then got a confirmation number for the cancelation. But, honestly, they are such scammers that I would not be surprised if they still charge me and I have to dispute the charge. I never comment on post like these but I am so angry with them and I hope this helps someone else who is being taken advantage of! Peace!

By Kori P. over a year old

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