Ancestry Questions & Answers

Question 1

Question:

When i try to look at the hints page i get a message that says the page is off line temporarily, and thanks for my patience. well, it has been temporarily off line for the past 10 weeks at least. when i sent an email, they said it must be my computer, as everything was working ok. now i see that the 'find a spouse' feature is been disabled on records after 1916. you can't click on it at all, although it's still there in black & white. i was going to stick with ancestry, but before my next subscription is due i might try to shift my data elsewhere. not sure how to do it though When i try to look at the hints page i get a message that says the page is off line temporarily, and thanks for my patience. well, it has been temporarily off line for the past 10 weeks at least. when i sent an email, they said it must be my computer, as everything was working ok. now i see that the 'find a spouse' feature is been disabled on records after 1916. you can't click on it at all, although it's still there in black & white. i was going to stick with ancestry, but before my next subscription is due i might try to shift my data elsewhere. not sure how to do it though

Answer · 2016-04-26T07:13Z

Call their 800 number, cancel your renewal (they won't cancel a membership before, and and they NEVER issue a refund), and GET A CANCELLATION CODE NUMBER! If you get charged again, you can call them back with the code number and then (and only then) get a refund. You can cancel online under "Your Account"/"Subscription Options"/"Cancel Subscription" but when I tried that option once, I was renewed anyway, and when I called, the rep said their records did not show a cancellation request. Thus, I strongly recommend calling if you can find the number. They have apparently removed all phone numbers from their site.

Question 2

Question:

I've been using ancestry for a couple of months now. i have found numerous errors in the data, which i've flagged with them. they ask for your e-mail address when flagging errors but i haven't received a single response I've been using ancestry for a couple of months now. i have found numerous errors in the data, which i've flagged with them. they ask for your e-mail address when flagging errors but i haven't received a single response

Answer · 2016-04-14T10:21Z

Answer:

Don't expect to get a response either.

By Mike D. over a year old

Question 3

Question:

Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that. Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that.

Answer · 2016-04-14T08:06Z

Yes you can get the free two weeks. You have to give them your credit card information because they count on you not knowing you need to cancel before they start billing you at the and of the two weeks. What they don't explain clearly is that you have to actually cancell the free subscription PRIOR to the two week ending period. I would cancel it the very next day after signing up. You will still be allowed the two weeks. Then if you like it you can resubscribe. Always cancel a few days prior to whatever your sub date ending is or they WILL continue charging you and you will not get a refund of any kind.

Question 4

Question:

Dear ancestry.com, i have a quick question for you is someone there?

Answer · 2016-03-12T12:17Z

Answer:

Nope.

By Dag W. over a year old

Question 5

Question:

Why are so many of my new hints actually information i submitted years ago and are now attributed to other people. Why are so many of my new hints actually information i submitted years ago and are now attributed to other people.

Answer · 2016-01-05T04:22Z

I couldnot agree more. I keep getting family tree info from many, many trees from people who copied my originall well reseaerched file and made bad changed and errors. It is disgusting.

Question 6

Question:

Can we go back to the previous ancestry, please. there are a number of errors on this new appearance - my predecessors were living in aberdare, not aberdeenshire, for god's sake - and there are other errors that i have discovered - i can't go back and rewrite every entry. the photo inserts are really irritating - most are totally irrelevant. if i want photos, i'll put them in myself. get rid of them. and it's complicated now to see the media that i have attached to incidents. also i object to being told that my wife 'passed away' - she was killed in a car crash. altogether very disappointing. Can we go back to the previous ancestry, please. there are a number of errors on this new appearance - my predecessors were living in aberdare, not aberdeenshire, for god's sake - and there are other errors that i have discovered - i can't go back and rewrite every entry. the photo inserts are really irritating - most are totally irrelevant. if i want photos, i'll put them in myself. get rid of them. and it's complicated now to see the media that i have attached to incidents. also i object to being told that my wife 'passed away' - she was killed in a car crash. altogether very disappointing.

Answer · 2015-11-29T11:11Z

Go to this Facebook page for answers to numerous questions about the New format which will be permanent for all by Dec. 15. https://www.facebook.com/IloveAncestry.comClassic/

Question 7

Question:

I got an email tonight that said my dna test results were ready. i clicked the link in my email. it took me directly to a page where i could order my dna test. i already did all of that. i sent my dna in! iss there another fee to see the results? i am dying over here! christine

Answer · 2015-09-08T09:34Z

If you are a member of Ancestry log in and go to the top of the page and click on DNA and then my results. They seem to be having major issues with links at the moment from trying to roll out this new version I am guessing, but you should be able to see your results and NO extra charge. Angela

Ancestry Questions & Answers

Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that. Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that.

Dear ancestry.com, i have a quick question for you is someone there?

Why are so many of my new hints actually information i submitted years ago and are now attributed to other people. Why are so many of my new hints actually information i submitted years ago and are now attributed to other people.

I got an email tonight that said my dna test results were ready. i clicked the link in my email. it took me directly to a page where i could order my dna test. i already did all of that. i sent my dna in! iss there another fee to see the results? i am dying over here! christine

My disappearing tree. why do people keep disappearing from my tree. also photo's taken off. absolutely fed up with putting people back on.

Hi, i've not used ancestry for a while, but continue to pay for it. however, i can't look back at the scanned documents i saved to my family tree.

How do i get my ancestry icon back on my desktop

Can’t see your question? Ask to get answers from the Ancestry staff and other customers.

Is this your business?

Ancestry Questions & Answers

Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that. Kind of ridiculous that you cant actually get a free trial, like why would you falsely advertise for that.

Dear ancestry.com, i have a quick question for you is someone there? Dear ancestry.com, i have a quick question for you is someone there?

Why are so many of my new hints actually information i submitted years ago and are now attributed to other people. Why are so many of my new hints actually information i submitted years ago and are now attributed to other people.

My disappearing tree. why do people keep disappearing from my tree. also photo's taken off. absolutely fed up with putting people back on.

Hi, i've not used ancestry for a while, but continue to pay for it. however, i can't look back at the scanned documents i saved to my family tree.

How do i get my ancestry icon back on my desktop

Can’t see your question? Ask to get answers from the Ancestry staff and other customers.

Is this your business?

Dear ancestry.com, i have a quick question for you is someone there?