AMOMA.com Questions & Answers

Hi Petrovics I., Thank you for submitting your information! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your AMOMA.com team

Hi Jeanine, Please contact our customer support team at at customersupport@amoma.com, via LiveChat, from your account directly or + 1 917 624 9013 so they can provide proper support for your request. Thanks, Your Customer Support Team

Hi Sandra P., Thanks for submitting your question! And good news: You don't need to enroll in a membership program to receive our exclusive hotel discounts! Simply create an account on AMOMA.com and tick the box to subscribe to our newsletter in the preferences area. The best hotel deals will find their way to your inbox soon. Happy travels, Your AMOMA.com team

Olá Emanuel, Obrigado por nos contatar! Por favor, tenha em conta que oferecemos-lhe apoio em tempo real no nosso site. Basta entrar na sua conta através de amoma.com/login para entrar em contato com um dos nossos agentes por chat ao vivo. O nosso serviço de apoio ao cliente está alegre em responder instantaneamente às suas perguntas ou pedidos. Verificámos o seu caso e descobrimos que a sua reserva não foi completamente processada, isto sendo o porquê você não recebeu um voucher de hotel. Por favor, tenha em conta que não foi processado nenhum pagamento. Sua equipe de suporte ao cliente

Hi Sarah, Thank you for reaching out to us! To offer you the best rates on the market, we get hotel rooms from different sources, such as local travel wholesalers. If you are interested in booking a room with us, please note that we work with a live booking system, meaning that rates and availability can change at any moment. Special limited offers at the best rates are indicated on our website. You can also contact our reservations department directly at + 41 225 182 013, and one of our colleagues will be more that happy in assisting you to book your next vacation destination! Your Customer Support Team

Hi Maybelline, Thank you for submitting your honest question. For some destinations, certain hotels charge a mandatory city tax imposed by the applicable taxing authorities or resort fee which are not collected by us and thus not included in the price. You will be required to pay any such fees/taxes directly to the hotel upon check-in or check-out. We display these taxes throughout the booking process so you can anticipate extra costs before your stay at the hotel. Feel free to contact our customer support team at customersupport@amoma.com, via LiveChat, from your account directly or +41 225 182 013 so we can clarify further queries and assist your with your booking request if needed. Your Customer Support team

Nuestro equipo de Atención al Cliente está siempre disponible para ofrecer a nuestros clientes la mejor experiencia de reserva y viaje. Nos gustaría investigar su asunto lo antes posible Por ello te pedimos que incluyas tu ID de reserva para que uno de nuestros agentes contacte contigo en breve. Alternativamente, puede contactarnos al email support@amoma.com.

Hi Adrian E. Feel free to contact our customer support team at customersupport@amoma.com, via LiveChat, from your account directly or +41 225 182 013 as we also have dedicated customer support team agents that speak Spanish. Your Customer Support team

Hi Kareem, Thanks for submitting your question. In cases of Early bookings, on the balance due date the system automatically finishes the payment you agreed upon when securing the room with 1 USD. Feel free to contact our customer support team at customersupport@amoma.com, via LiveChat, from your account directly or +41 225 182 013 so we can clarify further queries and assist with payment if needed. Your Customer Support team

Hi Steve, Thank you for submitting your honest question! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at customersupport@amoma.com and via our on-page LiveChat. Your Customer Support team