AMOMA.com Questions & Answers

Here’s what consumers have asked with answers from AMOMA.com staff and previous consumers.

151 questions answered

22% answered in 1 day

Question:

I made a reservation through amoma which emailed me a "voucher", yet when i called the hotel to confirm my reservation, the hotel had no record of the transaction. the reference number was not even a number that the hotel uses. have i been ripped off? I made a reservation through amoma which emailed me a "voucher", yet when i called the hotel to confirm my reservation, the hotel had no record of the transaction. the reference number was not even a number that the hotel uses. have i been ripped off?

Answer:

Hi Rick S., Please contact our customer support team at customersupport@amoma.com or +1 9176249014 so we can look into your issue together. Thanks, Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed? I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed?

Answer:

Hi David I, Thanks for your interest in one of our offers! Please contact our Customer Support team at customersupport@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

By AMOMAcom C., Customer Support team over a year old

Question:

If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking. If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking.

Answer:

Hi Sonia, The booking will always be confirmed once the voucher is sent to your e-mail address. Sometimes it takes the hotel until 24 hours before your scheduled arrival date to update the names in their system. However, you will be provided with a Hotel booking reference in the confirmation email and your personal account on our site, which your hotel can easily find your booking with. Should you wish to confirm your booking before the check-in date, feel free to reach out to our customer support team via customersupport@amoma.com and they will be more than happy to further assist. We hope we have answered your question and we remain at your service! Your Customer Support Team

By AMOMAcom C., Customer Support team over a year old

Question:

I booked in december, the hotel can not find my booking in their system? not travelling before 18.march, but still the hotel should be informed as i got a confirmation on my email.

Question:

Last night 20th jan (ist) i booked 2 rroms for two nights in le meridien kochi from quote: you have used your debit card linked to account for a transaction of inr 29,356.90 info.min*amoma.com h on 20-01-2017 23:47:13. unquote although my account has been debited with the said amount but there was an error message on page and there has been no confirmation email thereafter. can you please advise if you have the money with you, if the booking has been made or not. do i need to rebook the hotel using kayak.com please reply urgently as the travel dates are near. all in all, i should have used another website than trolling to find answers for such basic questions. thanks varun gambhir

Question:

I wanted to cancel my hotel reservation one day before the reservation and they want to charge me 200$, which is the whole cost of the reservation. although the hotel itself allows you to cancel for free.

Question:

You have some terrible reviews. how can i be sure your website is legit and what additional fees are not published and/or charged at online purchase?

Question:

Contact information

Question:

Hi how do i contact you regards to my booking?

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AMOMA.com Questions & Answers

I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed? I am trying to book this hotel in cancun named grand park royal cancun caribe. is it all-inclusive for the price listed?

If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking. If i make a reservation through your website now, can i get a confirmation from the hotel directly to confirm they have received my booking.

I booked in december, the hotel can not find my booking in their system? not travelling before 18.march, but still the hotel should be informed as i got a confirmation on my email.

I wanted to cancel my hotel reservation one day before the reservation and they want to charge me 200$, which is the whole cost of the reservation. although the hotel itself allows you to cancel for free.

You have some terrible reviews. how can i be sure your website is legit and what additional fees are not published and/or charged at online purchase?

Contact information

Hi how do i contact you regards to my booking?

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