Alibaba Questions & Answers

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Here’s what consumers have asked with answers from Alibaba staff and previous consumers.

155 questions answered
18% answered in 1 day
Question:

How often do you update your website? and how often does the website fails? (web downtime)

Answer:

I update sometimes update on my website and sometime it fails.

By afzal a.
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Question:

Hi i am about to start my own business and have made contact with suppliers on alibaba can i trust them

Answer:

I have trusted all the ones I have dealt with. So far so good.

By Tasawer I.
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Question:

I want to know the supplier is selling apple iphone 6 in $89 but i saw on many websites the price is minimum $450 so why they are selling in cheap price may be he is doing fraud or scam or fake phones and she is saying the phones are original why you add these type or suppliers that makes your name bad..

Answer:

They are scamming you please dont fall for it I'm crying as I speak they took my last r3000 I have been saving for a two years and I thought i will make good business but i was scammed for more people reply

By Sihle M.
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Question:

I want to import some product from china to india. is the trade assurance safe for buyer? how can i pay through trade assurance? how can i learn the process?

Answer:

I would like to add Belinda Lin ( Lin KunHong) of Comeonchina / Yiwu Qingge http://comeonchina.alibaba.com/ http://comeonchina.manufacturer.globalsources.com/ to this list of bad suppliers. Seller Address: 70765# shop, 7th Street, 5th Floor, 106 gate, 5th district of Yiwu Internation Market, Yiwu, JheJiang, 322000 China Initial contact with the supplier was through Alibaba Type of product(s) being purchased: Various as seen on TV products Value of the Purchase Order when the incident occurred: Approx 80,000 USD Destination market of order in question: South America My Experience: In April 2016, 2 x 40 ft HQ containers of goods were supplied by this Chinese supplier. I personally checked the quality of some of the goods but due to the awful warehouse were the goods were stored I was unable to check all goods or check exact quantities. I was unable to be present during loading. When the goods were unloaded in destination there were some errors such as goods being shipped in the wrong container so going to the wrong customer, goods missing, etc. In total the mistakes cost me 5469, 88 USD, that I had to compensate my customer. I have e mailed this supplier, I have spoke to them by Skype, I have send registered mail direct to the owner Belinda Lin ( Lin KunHong) but no replies. I also had one of my Chinese speaking assitants speak to the owner and the owner started abusing my assitant verbally. I would suggest that any buyer to not deal with this supplier, in the 3 orders I have given them for a total of more that 180,000 USD they have proved to be inept, careless and above all, when there are problems, abusive. In all a really bad company. Please stay away from this supplier. My Recommendations: I have leaned to be very wary of trading companies in Yiwu and Zhejiang in general. To the put that I have had to set up my own sourcing team to deal direct with factories in this area.

By Symon T.
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Question:

Hi. i m trying to buy a piece of equipment for $8000. she wont send me english language technical documentation and company manufacturers info... is this common?

Answer:

Hi, if the company you buying it from is not, i repeat, is not a verified company dont do business, you are talking about $8000 dollars not 50 or 200 dollars, thats a lot of money, unfortunately try other companies. I just got scammed on 3/18/20 for $395 dollars from someone who did an outside Alibaba transaction, should make sure to do inside Alibaba transaction, and he asked me to pay with cashapp or western union this way there is not a proof of transaction. Good luck

By csrlos g.
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Question:

Has any body order a dumpling forming machine

Answer:

After you pay, start to pray!

By David L.
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Question:

I only need a small amount of metal gold dice. (1 bag of 50) is my card information safe if i order from this site?

Answer:

Hi Cyndi, this is Echo from Alibaba Customer Service. If you just need a small amount of dice, you are suggested to check it out on our wholesale channel: http://wholesale.alibaba.com/wholesale/ or AliExpress: http://www.aliexpress.com/ because most of supplier members on Alibaba.com are manufacturers and trading companies dealing with bulk goods who don't normally sell directly to consumers, as you can understand. Hope the information to be helpful.

By Jeff W., Service Consultant
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Question:

How do i know i am ordering from a reliable merchant

Answer:

I think the best way is to look at how many years they have been in operation. I've always said only use them if they have been running more than 4 yrs, but this last time I used a company that has been around less than a year and I have been very pleased

By Jason S.
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Question:

Did any one buy iphone 6 from alibaba is it original apple iphone?

Answer:

Dear Maha, I understand that you want to buy iPhone. Since iPhone 6 is a brand name product. Alibaba as a business information changing platform is unable to guarantee the authenticity of the brand that sold on our site. To buy the 100% genuine product, you are suggested to buy from Apple's official website or buy directly from your local authorized distributor. Thank you for your cooperation. Regards, Echo Alibaba International Customer Service Team

By Jeff W., Service Consultant
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Question:

Is alibaba safe and can i make big purchase and get my thing

Answer:

Dear Bill, This is Echo from Alibaba International Customer Service Team. Thank you for your question. Alibaba.com is intended to be a business-to-business platform with the mission to make it easy to do business anywhere. We take trust and safety very seriously and work hard to tackle unfair practices on our marketplace. We’ve developed a number of policies and procedures to tackle fraud, and systems of authentication and verification, including our Gold Supplier and Verified Membership schemes. Despite our safety measures, we also recommend all users to conduct their own due diligence before making an order with a new supplier. Hiring a local inspection is also a solution. We understand that it could incur extra costs but this can ensure that you are happy with the quality of the products you receive. The other suggestion is to order a sample first before you making bulk purchases. We also have Trade Assurance Service, which covers buyers on Alibaba.com with 100% payment protection with their selected Trade Assurance supplier. To read more about Trade Assurance on Alibaba.com, please visit http://tradeassurance.alibaba.com/bao/buyer_advertise.htm?spm=a2700.7224109.a271qf.38.aXygss&tracelog=from_home_menu. And if you would like to check the reputation of a certain supplier you found on Alibaba.com, you can get live help via our 24 hour live chat at: http://service.alibaba.com/buyer/contact_us.htm?spm. Kind regards and happy trading, Echo Alibaba International Customer Service Team

By Jeff W., Service Consultant
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