Alibaba Questions & Answers

Here’s what consumers have asked with answers from Alibaba staff and previous consumers.

155 questions answered

18% answered in 1 day

Question:

How do you know if a company is legitimate? How do you know if a company is legitimate?

Answer:

When we order on Alibaba, we base a vendor's legitimacy by weighing number and quality of reviews, company age, and revenue volume numbers. Normally, longer lived businesses, with revenues that make sense based on industry and size, with legitimate and consistent good reviews, are the way to go. New companies will always be a higher risk. Also, pay attention to the sales person's questions and behaviors. Red flags include: they don't seem to understand their own product, they don't understand the import/export process, or they don't respond in a timely manner. Alibaba's Trade Assurance program gives some piece of mind, although there is a value cap, which many of our orders have exceeded. That said, we have yet to be scammed when ordering through the platform. I assume Alibaba does some extensive vetting since their name is on the line.

By Scott A. over a year old

Question:

Is this a real compeny Is this a real compeny

Answer:

Yes it is a real company; just do your due diligence and you will get great service from manufactures.

By Stef C. over a year old

Question:

I am a new customer and is looking for best deal on buying shoes I am a new customer and is looking for best deal on buying shoes

Answer:

I dont know about cloths but I was scammed recently I dont trust alibaba anymore I lost big money

By Sihle M. over a year old

Question:

We placed an order, won he appeal and now we get an email asking us to place an order, don't understand what's going on. We placed an order, won he appeal and now we get an email asking us to place an order, don't understand what's going on.

Answer:

Most of the suppliers are a bunch of thieves.Do yourself a favor and stay away

By Don B. over a year old

Question:

I have a idea that i would like to bring alive so would this be the place that can help? I have a idea that i would like to bring alive so would this be the place that can help?

Answer:

It certainly can be if you do it right! You just got to be careful and verify who you are dealing with. Remember where the name Alibaba came from.

By Scott R. over a year old

Question:

I want to order medical equipment through alibaba but am not sure how reliable or safe it is. what can you tell me about refunds for item not received I want to order medical equipment through alibaba but am not sure how reliable or safe it is. what can you tell me about refunds for item not received

Answer:

Please dont order anything let alone medical equipment alibaba is the worst thing that happened to this world

By S N. over a year old

Question:

Need to by nutella chocolate spread 350g, from which company should i purchase the same? Need to by nutella chocolate spread 350g, from which company should i purchase the same?

Answer:

Nutella is a brand name, and you won't find brand names here unless they are fake. Look for replacements for Nutella. Or buy the real deal. HUGS!

By Suzy Q. over a year old

Question:

Are the products noc-off or real Are the products noc-off or real

Answer:

Real but not brand name. Thinka sec here my DAHHLING! Hugs!

By Suzy Q. over a year old

Question:

Hi, how alibaba is dealing with the customers of us market to build up the trust of the company? Hi, how alibaba is dealing with the customers of us market to build up the trust of the company?

Answer:

OPERATORI NON COMPATIBILI NEL GESTIRE UN FORNITORE ORO CHE ESPONE UNA COMPRAVENDITA RAPIDA

By Raffaele M. over a year old

Question:

What provisions are in place to issue refunds? What provisions are in place to issue refunds?

Answer:

Still no answer? Hey JAC? Whatcha up to? Need some HP here!

By Suzy Q. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Alibaba Questions & Answers

How do you know if a company is legitimate? How do you know if a company is legitimate?

Is this a real compeny Is this a real compeny

I am a new customer and is looking for best deal on buying shoes I am a new customer and is looking for best deal on buying shoes

We placed an order, won he appeal and now we get an email asking us to place an order, don't understand what's going on. We placed an order, won he appeal and now we get an email asking us to place an order, don't understand what's going on.

I have a idea that i would like to bring alive so would this be the place that can help? I have a idea that i would like to bring alive so would this be the place that can help?

Need to by nutella chocolate spread 350g, from which company should i purchase the same? Need to by nutella chocolate spread 350g, from which company should i purchase the same?

Are the products noc-off or real Are the products noc-off or real

Hi, how alibaba is dealing with the customers of us market to build up the trust of the company? Hi, how alibaba is dealing with the customers of us market to build up the trust of the company?

What provisions are in place to issue refunds? What provisions are in place to issue refunds?

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