Are you a Swiss company, so I don't pay taxes when I receive an article?

asked by Kathleen M. on 2/2/18

1 Answer
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Thank you for contacting us.

We are an international e-commerce company originally based in Hong Kong where our offices are located. For the moment, we have warehouses located in the United States, United Kingdom, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more.

Each of our products is with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.

Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution.

If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

Please contact us if you need any further assistance.

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