Adore Me Questions & Answers

Hello, Thank you for your question. Unfortunately, indeed we have a slower response time in this packed season. We apologize for the frustration caused. We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this. Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled. Kind regards, Adore Me

Hello Morgan, We are so sorry to hear about this. We would love to look into this and offer a resolution, however, we will need your order number to do so. Let us know about your complaint at help@adoreme.com. We will be happy to seek a solution! Kind regards, Adore Me

Hello Jessica, We apologize for the delayed response. The waist measurements for the XL lingerie are between 34 to 37 inches. We always recommend that you choose based on your bra size and for the 36DD bra size the equivalent would be indeed an XL. We do hope this helps. Kind regards, Adore Me

Hello, We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue, could you please let us know how we can remedy your inconvenience? Best, Adore Me

Hello Catherine, Thank you for your question. I am so sorry to hear that you were startled by a custom fee. We have looked into it to see how can I help you. As you know, international customs fees are beyond our control. Any package crossing international borders may be subject to local regulations and fees. In Canada, this amount varies from 5% to 15% of the order price, depending on your shipping address. That said, we do our best to assist shoppers throughout the process! We understand your frustration and apologize for the inconvenience. What's the next step? You can ask for a readjustment of the customs fee by completing this form http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-16.pdf and sending it to your CBSA Casual Refund Centre (address is at the bottom of the form). If you have any questions about this form, don't hesitate to ask! Our customer service team is always happy to help, just give us a call at 1.800.433.2367. Best regards, Adore Me

Hi Erin, Thank you so much for contacting us with your request! We are truly happy to see that you would like to purchase a swimsuit from our website. To avoid creating unwanted confusions for our customers, or any sizing issues, we have a useful sizing chart implemented on our website, which you can use to determine your ideal size which will be correlated with the sizes that we carry, thus ensuring a perfect fit. This chart can be accessed through the following link: http://www.adoreme.com/size-guide In accordance with our size guide, the equivalent size for 36D for the swim selection is size XL. Therefore, we are kindly recommending you to purchase this size. There is no need for you to worry, if this set is not going to be perfect for the first time, we would be more than happy to further assist you with our free exchanges and easy returns. On our Adore Me page we have a Frequently Asked Questions section where our exchange and return policy is explained. Here you can find more information regarding the exchange process: http://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy- and also here we have the return process explained: http://help.adoreme.com/hc/en-us/articles/115003473828-How-do-I-return-an-item-. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, sizing. Kind regards, Adore Me help@adoreme.com

Hello Dot, Thank you for your message. Our sizes are aligned as closely as possible to standard US sizes and since every lingerie company sizes its products slightly differently, which causes minor sizing differences to appear between companies. We encourage our customers to consult our fitting guide which provides the most accurate sizes for our products, including swimming suits: http://www.adoreme.com/size-guide Also, the cut of every particular style and the materials used, can slightly influence the fit. Let us know if you have any further questions. Best, Adore Me help@adoreme.com

Hello Elena, Thank you for your message. As a Pay as You go member you do not have to worry because you do not have to skip the month nor will you be charged. These are only for our VIP members. Hope this information was helpful. Please let us know if you need anything. Best, Adore Me

Hi Terry, Thank you for your message. The VIP membership, it is only one of two option offered to customers upon checkout with their first order. The other is Pay As You Go, our one-time purchase option. Moreover, customers are not required to call in order to unsubscribe, this can be done by accessing the helpdesk directly from their account, here: http://adoreme.com/helpdesk. If there are further comments questions or concerns, please let us know. Best regards, Adore Me