Hello Colleen,

Thank you for contacting us! We want to apologize for the inconvenience caused by the difficulty in reaching our customer service. Our response time can sometimes vary depending on the number of customers contacting us. Even so, we always do our best to reply to and assist all of our customers in a timely manner.

Unfortunately, we cannot identify your Adore Me account through this platform. So would you mind elaborating your concern further by email, so that we can find the best way to assist you?

If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.

Best regards,
Adore Me
help@adoreme.com