Zachary B.

Vehicle Rental Experience: A Cautionary Tale
Preamble: A loyal customer with over 1000 rentals and a top-tier membership status, I expected to redeem my 36,000 points for a simple one-way truck rental from Las Vegas to Raleigh.
Objective: Leverage loyalty points for a cost-effective, one-way rental.
Experience: The company's app malfunctioned, and in-person assistance led to hours of wasted time, conflicting information, and a refusal to honor my points. Customer service (telephone) was a carousel of incompetence, with representatives providing false information, refused to speak with supervisors, and calls ending in hang-ups.
Conclusion: Avis's disregard for customer loyalty and absence of a complaint department is unacceptable. The final insult was an erroneous charge of $1400 for a service quoted at $850 that was never correctly provided. Avis's failure to rectify their mistake or offer a genuine resolution is indicative of a systemic issue within their customer service operations.
Final Verdict: Avoid Avis at all costs. Their outsourced customer service lacks empowerment and accountability, leading to a frustrating and fruitless experience. In my case it was a downright illegal theft venture by a well-known company. Test what I say is true, call yourself and ask to speak with a complaint department, not customer service as customer service will not help you if you find yourself in a situation like mine.