Karla G.

Let me star that would not recommend this company. I would not even give them one star. My Family had a horrible experience with Avis. Avis road assistant reps and managers were very unprofessional and extremely rude. We reserved a van at the Miami Airport the 1st van given to us had HUGE NAIL in of the tires. We went back again to get a new one and in our way to Orlando on MM 187 we had a flat tire thank God tire didn't blew up and after waiting for almost 4 hrs for tech to come and change the tire, the van didn't have an spare tire and the tire was not good because had a huge open on the size that was no able to hold air. We had 2 elderly people, 3 kids in the middle of the woods and they were no able to help us out and walk to the nearest gas station that was 5 miles at 1am in the morning. They were telling us to walk on the middle of the turnpike because they were not able to send someone to help us out. And if it wasn't because of the STATE TROOPER that were able to take my family to the nearest station at 3am in the morning and put us safe in a place where we had a restroom and be safe while we wait for the morning. Next they we tried to order som e ubers and guess what there were no ubers that work in that area. Finally, one of our family member had to come from Miami to p/up us. AVIS REPS & MANAGERS were rude and unhelpful. I even spoke with the manager and he. Was extremely rude and unhelpful. NEVER use this company. Everyone I encountered was unprofessional and super unhelpful. Rent elsewhere which is what we ended up doing with a much better outcome. Im happy this awful company is not getting my money. Would give a zero if I could. Horrible costumer service, manager is extremely rude and unprofessional. Very unpleasant experience Would personally never never use them again and would recommend everyone else do the same.By the way we are getting suing them for negligent and if we need to wait for time we are willing to wait but they are getting a taste of bad service and unhelpful.