Yelena S.

I booked a property through VRBO / Home Away with their online payment system and paid full price of the property with damage deposit 3 months ahead. The owner did not send me a confirmation or details. The booking stated that if cancelled within 60 days, the traveler will get a 100% refund. I asked the owner to cancel, he did but did not refund me. I am now in my second week of deliberations with the owner and Home Away. My credit card charges say 'Home Away' but they state that they are not responsible for the money. The owner refuses to issue the refund (states the money is with Home Away and he has not seen a penny of it). So far, I have not been refunded the money and Home Away refuses to help. It's a huge scam. Don't use the site.