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Deborah V.

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Total Points
80

1 Review by Deborah

  • HomeAway

9/22/22

Management was rude and deserted her position and left friends in charge. She made jokes about homelessness. I had a sewage water causeway to leak into my room and into others. There were stains even on entrance ceiling. I wasn't aware of leak at first but tossed snd turned all night, itching badly, to find out next day that everything in room was wet snd water dripping from ceiling. No management but "friend" left in charge, opened other rooms to find 3" of water in floor snd one room smelled of mold bad. I opted at this point to try to sleep in car with swollen blistered legs propped over steering wheel as I was too sick snd tired to drive…waiting on management to return. Finally "CJ" who was with manager viewed my room and the others and told me that I would get reimbursed for entire stay, but while CJ went to get repairs in order, I had to pack up all my wet items into my car and so I went to get refund, but lady manager refused to give me full refund, even though I never got to sleep in room snd all my paperwork, clothing and foodstuffs were wet. She argued that CJ never said anything about a refund, even though she was right there when he said it. I went back while the main owner was there, a Mr Hassitt, snd he listened and took her side and both of them accused me of lying about the first two nights'. So I told them that God has his own set of cams and he knows what really happened and that I will seek legal help snd keep complaining against what kind of experience there. It was very dirty, poorly built, against code and very poorly run. If that was HOME AWAY…I'd never want to go home…I would RUN AWAY, screaming!.

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