Yazmin G.

On October 7,2023 I went to a T-Mobile store located at 100 Viewmont Mall 842, Scranton, PA *******. I went into the store and HUNTER helped me. Hunter told me about a promotion and a trade in value. Hunter asserted to me and multiple other people including the account owner that the promotion they were running was for $350.00 PLUS IN ADDITION the trade in value of the old phone which was valued at $260.00 for a total of $610.00 being applied to the new phone making the installment payments a total of $24.58 monthly. On October 12,2023 the phone was received and I was to do the deferred trade in for the old phone. Went to a T-mobile store near home and was told that the information I had was inaccurate and I should call the store that provided that information. On October 14,2023, I spoke to a representative named Jennifer over the phone (recorded calls) and explained the situation, she promised me a call back Monday October 16,2023. THIS CALL NEVER OCCURRED BECAUSE SHE NEVER CALLED ME On October 16,2023 after failure by Jennifer to call me back I called again and was transferred to Nadia another rep. I explained the situation to her and because of the situation she sent me to her Supervisor Danielle. Danielle said that there was nothing they could do to honor the price the EMPLOYEE gave me on October 7,2023. T-mobile's employee misrepresented the terms of the promotion to MULTIPLE PEOPLE IN RELIANCE THE MISREPRESENTED TERMS THE AGREEMENT WAS AGREED TO TMOBILE DOES NOT WANT TO TAKE ACCOUNTABILITY FOR THERE OWN EMPLOYEE'S ERRORS. To put into context, there was misinformation provided by TMOBILE'S EMPLOYEE who they TRAIN and who they are RESPONSIBLE FOR. As a result of the inaccurate information my payments are higher for the new phone then what was represented to me on October 7,2023. I tried to speak with TMOBILE and they refuse to rectify the situation saying they cannot do anything about it. After 13 years I believe it is time to leave.

I called Raymour and flannigan prior to moving into my new apartment, I spoke to what I thought were helpful associates only to find out they lied to me. The cost of the furniture with delivery was 3000 and I am a law student that was on a budget. I was told that in order to hold the pieces and keep the price I needed to pay the total in full and I could not do lay away. Believing them I put the entire purchase on my card and slowly paid it off, I called and gave my delivery date and thought everything was fine. I called a couple times because I have anxiety especially ordering something so far out, that is one thing though, I was always upfront about when I needed the furniture, and they always said no problem. Now two days before I move in I call to confirm the delivery date and they tell me that some of the order is on back order…. For another month and a half. I have already placed a complaint with the better business bureau for the lack of honesty.

I purchased a LARGE order to be converted November 28 2021, and it is March 28 2022 and I HAVE NOT RECEIVED THE ENTIRE ORDER. I call customer service to ask if there is something that can be done because not only have I not received my full order, but some of the videos I sent were digitized even tho they deemed them to be poor quality. If the video is poor quality I would've appreciated a heads up and maybe a different solution such as me sending in a replacement video, why would I want something that can't be converted properly? I am in the process of disputing the charge with my credit card company if the company does not give me an update on when exactly I should be receiving my package, and with the BBB because this is ridiculous. When I originally ordered they said 8 weeks due to the holiday season, at this point since November 28 2021, a total of 4months have passed and still NOTHING. You ask them for some sort of compensation or discount on the money you spent and the answer from them is MUTE.