Legacybox

I will never consider this company again and I have four tapes left to be processed. At first they are in constant contact about every step and then they fall off the face of the earth. When I finally called they needed three more weeks. I haven't heard a word and that three weeks is up. This is twenty years of my kids childhood on these tapes and it makes you nervous. Take it some place local if you're smart!

Legacy Box received our tapes on November 28th 2023. It is now March 26,4 month later and we still do not have anything back. The customer service telephone # wait times are literally hours while their laughable recording says their wait times average 8 minutes. Our experience is similar to other customers who claim terrible service. At this point we are not sure if they have lost our media because all we get as a status is 'in process'. Hopefully they have not lost our media as others claim to have experienced. IMHO DO NOT USE LEGACYBOX.

I am not speaking to the quality of the items they scanned, those I have not looked at extensively and what I did look at was fine. The reason for my one star review is that they charged $84.99 on my credit card because apparently the service comes with a one year free backup online. Once the one year is up, they automatically charge you. I emailed right after the charge went through and they refused to remove it. I just tried to call now during business hours and they say it is "after business hours" at 3:30 pm on a Monday even though their hours are M-F 9-5 pm EST. I am going to continue to fight for a refund of the $84.99. I have never even used that service. Ridiculous to not refund it the day after the charge went through.

We sent in VHS tapes to get them put on DVDs. Watching the DVDs is painful because of stops and starts with blank blue screen, flickering, blurry and a lot of snow. Terrible quality. It is disappointing. I wouldn't recommend.

The website was hard to navigate. The digital download of our video tapes were hard to play on anything other than one computer

These people will screw you over something fierce! Stay Away!
If you don't use all your prepaid barcodes the first time you lose them and
They expect you to place another order. Not a chance!

I had several VHS tapes that I wanted to convert. I sent 10 to Leagacybox. They were only able to convert 1. I had to prompt them to refund my money since I paid for 10 and only received 1 back digitized. They are not clear that by placing an order, you sign up for a subscription. Trying to unsubscribe is a difficult process.

I gave them 2 stars since my money was refunded but I will not use them again for any of my digital conversion needs.

I sent 20 really old (1960's!) films in. They had been in a flood and stored in a hot attic for over 20 years. Legacybox was able to digitize them and put them on a flash drive. My father cried upon seeing his wedding film for the first time since 1960! What a great service!

Return service is very slow, several daily emails that have nothing to do with your order, discounts not honored without going through several hoops and more emails and not refunded if their policy is not understood when I see your order is complete, I expect not to have to do anything further. When refunded requested, they stated I missed my window when they did nothing to earn my money. Bad enough they charge for blank disks which we wouldn't send if we had a way to review, edit, and/or save in digital form in first place.

Your film memories are deteriorating as you breathe.
Don't let time ruin the videos of loved ones
Preserve them with this service
If you call you get a live person on customer service.
The transfer quality isn't great but much better then loosing it all together! Hurry there is no time to loose!
You will be glad you did!
I'm having fun going back in time. Seeing relatives and beloved pets that have passed on. Its such a joy to see and hear their voices! Just do it!

They will transfer your tapes but their customer service is horrible they don't respond to emails at all

If their digitizing quality is as bad as their customer service, beware! Hope not to die of old age before they finally deliver. Go somewhere else!

I spent over $600 to get approximately 500 slides digitized...which they did -- BUT the quality is SO POOR! Around EVERY SINGLE slide is a black border...that their customer service representative says it is their process! They do NOT say that they will put a border around your images... But even IF it was acceptable, the borders are irregular and uneven. Some images have black borders on 2 sides...some on all 4. I spoke with customer service...and they are UNWILLING to refund me my money! They wanted to give me CREDIT! Ugh! For a terrible, terrible service. I previously took slides to a local vendor and they did a beautiful job...NO BORDERS...and sometimes even improved the image. I would NEVER RECOMMEND THIS COMPANY. What a waste!

I hope someone from Legacy can remediate my issue -- but as i have tried normal channels...my hope is slim.

I sent ten old VHS for digitization to Legacy. After more than three months they only did two of them and labeled the rest as having mold. I didn't see any visible mold on them. Did they run a wipe test? Even if that was the case they could have used precautions and digitize them.
After all isn't this part pf the business of digitizing old media!?

They returned part of my money when i canceled before sending them anything,they said they kept 63 dollars for a restocking fee for a empty box they didn't want back, I said what are you restocking? Its policy so I have a 63 dollar cardboard box. They are scammers seen a bunch or videos on you tube thats why I canceled

One star was only so I could leave the review. I expected LegacyBox to take longer than IMemories but for $9 a tape I thought I would give them a try. I requested the box in Mid-August and sent it in filled with my family memories on 9/01/23. In Sept, Oct, Nov and Dec all I was told was my items were in a secure location and will be processed as soon as one of their team members can process my items. In the middle of January my items were moving to the processing room. My completed images were loaded digitally on 1/31/24,5 months after I mailed my box. My downloads were good but it appeared the tapes were but on a machine and loaded. Therefore if my tape had 30 minutes on a 4hr tape, i got a 4 hour download. Regardless, I received my downloads. My items were mailed back and were to arrive on 2/07 but never arrived. When I checked they advised due to the rain, it would be delayed. Now a month later they looked into it and found that my box was lost and UPS has closed the search for my family memories. In my experience, use IMemories instead.

I recently became keeper of our families home movie collection, Birthday, Christmas and just memories. I had them restored by Legacybox. I am very pleased with the results and have gotten a thumbs up from the rest of the family. They were completed in a timely manner and kept me informed all along the way. Finally the original 8mm films were returned and I am now able to enjoy them online or play the DVD's
Thanks!

Thanks to Legacy Box, I've now been able to see & hear my digitized video tapes and audio cassettes. My children are now adults. Yet here's what I hear and see again:
" I am 3 years old!"; and " I know the words on my 1st grade list!'; And dance recitals from quite a while ago~ Those are a small fraction of what I've seen so far. All of this addresses the goal of re-capturing precious memories,of course. But I want to say a few words about the process that made it possible in the first place:

Every step of the way, this company made it easy. From sending me the protective box for my items, through the link that gave me immediate access to those memories!, they were there for all my questions. I had a lot of those. Always helpful,expert about the process and very sweet besides. They made the whole experience easy. They sent the original items back too.
Thanks, Legacy Box.
Happy tears~
S.P, New York

Order Legacy Box about a month ago. Finally got the box 2 days ago. Thats only the start. Try calling this company? When they answer they sound like the person answering the phone is speaking with you with a paper bag over their head. This company took 4 weeks to send me the box so I canceled and they told me their is a 20% cancellation fee plus the cost of the box? Really? Stop before you push that order button!

We have sent quite a number of our family memories (videos mainly) to Legacybox for preservation and they have done a wonderful job! The quality from old videotapes was amazing (did not play on my tape player that well before). Having these memories digitized will help them last for a very long time and make them much easier to share with family members. The quality of work, the customer support, and the detail instructions made this all simple and rewarding. I am very grateful for the excellent service Legacybox provides!

Not only did it take MONTHS to get back my footage, but I was so sad to see that so many of the home videos were ruined. Prior to sending them in, we were able to watch them on a vhs player, so i know that the quality of the film was good. When receiving the digital files of the films, they were completely shaky, more than one video was COMPLETELY ruined. When you ship off your precious family memories to a company like this and then receive ruined footage, it's beyond sad - we paid hundreds of dollars to have all our memories converted and i'm SO sad with the results - i'm going to tell everyone i know NOT to ever use legacy box.

I truly wish I came to this review site before I purchased from these jerks! 4 months ago I trusted my treasured childhood film footage from the 60s and 70s to this company legacy box. I then waited for 4 months for them to Return. One thing they never make perfectly clear is they do not transfer the sound from videos Or restore anything. Also I did not receive one call back or response from my phone calls and promises to return my call within an hour. Obviously they're getting a lot of complaints. This is the last place I would ever go to to do this kind of project again. I seriously suggest anyone considering them go to their competitors.

I am one of those folks who carried around a VHS camera until they were no longer made. So, I had about 40-50 tapes. I used a local place that first transferred them to VHS to dvd and that worked out ok.

But Legacybox does so much advertising, I decided to give it a try. Things went well at first with mailing the tapes out. I paid for the thumbdrive and downloadable link. And from there things went downhill...

I sent the tapes out in July, and I was told "due to supply chain issues & amount of orders this may take longer than expected." I thought, "Fine. They warned me."

Well, fast forward to November, Legacybox is still texting me about discounts, still sending me spam, and still NO order received. In November, I finally wrote back that if I did not get my tapes soon, I would ask for a full refund.

One week later, the order was finished. But the work seemed lazy and poor quality. For example, I used to do commercials. Some of my tapes were only 30 seconds long. Was it really necessary to send me a 3GB file that is 5 hrs of blank footage with a 30 second commercial on the front?

Not only did the size of the files make playing files difficult from the Google drive, I had to make the extra step of editing out the blank footage after getting the thumbdrive; thumbdrives that were not too impressive, not packed well in the box, only came in a grey envelope, and were so small they could have easily been lost.

What bothered me more than anything is that they refused to transfer some tapes due to adult content. These were private tapes between me and my wife! I wanted that content transferred. But apparently Legacybox thinks nudity between a married couple violates their TOS. I thought maybe they went to Catholic school until I found they had no problem transferring a tape where my brother recorded over my footage with "Skin-emax" porn.

This told me the tapes were not given any attention, and were just hard transferred with very poor quality assurance.

It was a huge waste of money. About $950 dollars wasted. Oh...and I cannot share the google drive/downloadable link of my videos with anyone.

Just a rip off. I would avoid.