Will S.

Bought probiotic after they claim to refrigerate - they did not.

Anyone knows anything about probiotics know that they are either packaged as shelf stable or not. The probiotic UDO'S CHOICE Super Hi-Potency Probiotic is not shelf stable and therefore requires refrigeration of some sort during shipping. I searched for companies that would cold pack and iHerb's description claimed, "IHerb is the only company that packs it with ice and well insulated to keep it cold during shipment".

Package arrived, nothing included to indicate any attempt at shipping cold – therefore, they made false claim, which got me to buy and then neglected to follow through on keeping the product cold. Who knows the real effect this had on the product - but it matters not, as I will no longer trust this site or their quality after such an experience. It's a shame, because I have been ordering off and on from them for awhile now.