Whitney M.

I typically do not write reviews, but as I am on hold because I cannot get in touch with customer service I am going to share my experience. I placed an order on 7/26 for custom stamps for save the dates and I too have been experiencing the production delays that everyone else has. The frustrating part is I would have much rather been told on the website up front that there were production delays and it could take 3 weeks to a month to receive the product. I will say that the first time I called customer service Aaron was SO professional and such a DELIGHT. He was genuinely interested in making the problem right. I also am very aware that often customer service centers are TOTALLY separate from the production facility. This is an unfortunate turn of events as I feel anxiety now about getting the stamps. I have been upgraded to 1 day UPS air delivery, but when I reached out to UPS they said to contact the seller because they did not have a package, even though on the website it says shipped yesterday. My advice to Zazzle, if anyone is listening, is to put on your website you are experiencing production delays. You can save many brides, mothers, customers, etc. anxiety about needing the orders in a timely manner. I will not be using zazzle for the wedding stamps. I spent $190 on stamps for save the dates and I am choosing to go with another company for the actual wedding stamps. I genuinely hope that Zazzle gets this figured out as I genuinely liked the way the stamps looked as opposed to other companies.