Wendy J.

I've ordered twice now from Ikea. Because it's so far from me online ordering is easier.

1st order. Items arrived damaged. Both sets of drawers. They were cheap. Not worth sending back.

2nd order. I paid for pick up in the store. A friend picked them up for me without checking the boxes. One box had forklift damage on the side. Actually poked a hole right through one of the drawers. Resulted in a second trip to Ikea.

Shipment fees in Edmonton are ridiculous as are installation fees. You pay $100 for a cabinet but then $200 for delivery on a specific date and installation. Products are not worth this.

It's only worth if you go in person with a couple of people to help you pick up items and install yourself.

Placed an order thinking I would get it within the week as my regular supplier ships the same day. No. Five days and three emails and my order is listed as "still processing". I finally called in from Canada and got someone on the phone. He assured me my order would be cancelled since it took way to long. I should have had it within a week at the latest. Sure, I get the refund but only 90% of it. You're charging me a fee for an order I never got? Seriously, not impressed. Don't be fooled by low prices.

Also, MIles, as someone else mentioned who responds to emails - very rude and short. Not helpful at all. Very disappointed as I heard a lot of people say great things about product.