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Nightmare with their IKEA for business sector. Sent wrong products 4x in a row for my office cabinets. Their financial team never verified the return process and posted to a canceled account without authorization, then never followed up with me directly with mail, etc. after multiple attempts to post the return. I'm an extremely patient person with customer service having experience on an IT helpdesk phone system, but quickly found their customer service is challenging to work with. I got transferred three times only to wait on hold for 2 hours. Reached the original person who transferred me improperly and was patient only asking for a manager, but was rejected. Finally forced my hand and manager is an intermediary at least, but no communication with the source has caused more confusion on the issue.
Tip for consumers:
Nightmare with their IKEA for business sector. Sent wrong products 4x in a row for my office cabinets. Their financial team never verified the return process and posted to a canceled account without authorization, then never followed up with me directly with mail, etc. after multiple attempts to post the return. I'm an extremely patient person with customer service having experience on an IT helpdesk phone system, but quickly found their customer service is challenging to work with. I got tr
Products used:
Kitchen cabinets
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