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Wei-Ping L.

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1 Review by Wei-Ping

Frames Direct

  • Frames Direct

“Waste of time”
2/6/23
Verified purchase

Waste of my time.

Took an hour finding the sports gogglebi wanted. Put in prescription numbers and placed the order. Then I got an email from their customer service that I need to upload a photo of a physical optometrist prescription. I had a photo if the prescription that has all the info (the numbers, my name, doctor's name) and just had the date of exam cut off. I specified in the Email response the date of the exam, but they. Rejected the photo as a valid prescription.

Since I couldn't find the physical copy of the prescription, I had to cancel the order. Extremely irritated by the experience.

Waste of my time.

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