Peter H.

First ordered and paid for my frames on 11/8/23 only to learn on it 11/9/23 that the frames were backordered. I probably would have ordered a different frame had I known. On 12/14/23 my glasses were shipped. Once I received my glasses I began having problems with my glasses. One lens was not tight and fell out repeatedly. The clip on sun glasses did not seat properly.

Eventually the lens fell out causing it to chip. On 1/11/24 I reported the issues to Frames Direct and was sent a return shipping label. On 2/8/24 my glasses were shipped back to me with all the problems corrected.

Although the ultimate outcome was positive, you can probably understand my frustration with the entire experience.