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Vivian L.

Contributor Level

Total Points
81

1 Review by Vivian

  • DressLink

2/12/16

I am very disappointed by my purchase. The reviews on the website are censored so that bad reviews don't show up. I tried writing a review on the website about my bad experience and it said that it would be displayed after being reviewed.

I ordered two suspender dresses (http://www.dresslink.com/women-sexy-pleated-suspender-skirt-braces-hollow-out-bandage-mini-skater-dress-p-*******.html). It arrived reasonably on time however, I requested tracking and it was faulty. The tracking shows that it went two places in china and there was nothing after that even after I received the product. As I paid extra for the tracking, I was expecting the service to be function properly. A bit disappointed by this.

Not to mention, on one of the dresses, the wide elastic bands suspender was frayed, with the thin white elastic showing on the black dress. On the other dress, there is a run on one of the elastic bands so that it creates a buckle in the suspender when you wear it. On this second dress, the stitching is also coming undone.

The price of the dress was very cheap, however, I did not order faulty products and did not want to order faulty products. No where on the website did it say that the products sold had defects. I would've gladly paid extra for a product that was in good condition.

I would very much like a refund but as my shipping costs were about the same price as the product itself, I won't be spending any more money on this faulty product.

Though the cheap prices are good, I do not recommend purchasing from this website unless you don't mind faults in your clothes.

Tip for consumers:
Be prepared for faulty products

Service
Value
Shipping
Quality
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Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

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