My wife bought boots from them, they sent the wrong size! She didn't notice for about a week, saying I'm sure these can't be a size 7 as they feel too big. It wasn't until she checked that she realised they had sent the wrong size. All the documentation said they were a size 7, but they were actually a size 8. When she asked to send them back they got funny about it as they had been worn! I'm sure their site is very nice, but their warehouse staff and customer service advisers are not!