Tyler j.

We have been online for 20 years and have built more nonprofit websites than any other provider. Everyone who signs up receives the same Getting Started email with instructions on how to work with us to get their new website. The Getting Started email is sent automatically and immediately after signup. It usually takes us 14 days or less to build the new site.

We provide professional live chat support so customers can speak directly with one of our experts. It is highly unlikely someone would ever pay us and not receive services unless they didn’t work with us to get their new site. We also reach out to new customers with a welcome call to answer any potential questions. Additionally, customers can build their own websites using our system with over 200 video tutorials and our online support. Beyond this, customer actions would be out of our control. Customers may use our system to build their own sites. They may sign up and not do anything for a period of time because they are busy.

In the event that a customer is not satisfied, we have a well-communicated 90-day money back guarantee. We are the only provider that offers a 90-day money back policy for our low monthly service fees and we don’t charge any additional costs for building the site. Anyone requesting a refund would receive one. Anyone can dispute a credit card charge and seek resolution from their card company. We all know that banks honor any legitimate payment dispute.

If you signed up, didn’t provide your website content and instructions for a new site, and didn’t request a refund, then you wouldn’t have given us an opportunity to serve you or resolve any issues. Please contact us directly for a full refund.