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We use Charity Advantage because of the price and when it is working without problems things are OK. Not as flexible a website as I would like but the price is good. Problem is support is only Monday-Friday 9-5 EST. Our site went down today shortly after 10AM (Friday) as a result of Charity Advantage tech support and now more than 12 hours later is still down. There is no way to contact then real time or over the weekend. This is not acceptable.
Tip for consumers:
Price is good for non-profits. They have a lot of options for the site but there are certain items they can not do even if you are willing to pay extra for their staff to do programing..
Products used:
Charity Advantage website
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We have been with Charity Advantage for several years and it is a low cost site that we have...
I purchased their services and after getting my money I never received the help and never...
