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I got refunded for goods that did not come in good order but was only refunded the amount deducted from my credit card. I wrote to say that I should also be refunded the points I used for the same purchase but never got a reply until now. To a consumer, it would make sense to refund the points used since it is used to pay for the same goods and equate to part of the cost.
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Tomako C.,
We are sorry for your unhappy experience at banggood.com.
It usually takes about 7-25 business days(about 30 days) to be delivered via free standard shipping after shipment. Sometimes, it will be delayed by customs, logistic and your local post office. Please get futher information in http://www.banggood.com/What-are-the-Shipping-Methods-and-Delivery-Times-_hi321 for the delivery time.
Maybe you can pay extra for the faster delivery if you can not accept the delivery time of free standard shipping.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team