T M.

About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but it also included the cost of my daughter and her friend to purchase new tickets at the gate.

What happen:
I ordered Knott's tickets online one day prior to the event.
Expedia's website does not give an option to add the names of whom the tickets are for. The website automatically pulled my name from the billing information and added it to both tickets. The issue with this is my daughter's friend's mother is accompanying them to the park and not me. Therefore the I.D. will not match the name on the tickets.

I called Expedia, they contacted Knotts. Unfortunately, because I'm unable to give them 72-hour notice they were unable to make any changes (mind you I purchased the tickets 24 hours prior). I explained this is the fault of their website, being there was never an option for anyone's name but my own (from billing).

The first 26 minutes of my call the guy transferred me back to the cue in which I had to start all over with another agent. About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but also included the cost of my daughter and her friend to purchase a new ticket at the gate.

Although I am not happy with the amount of time it took to resolve this issue, nor their website. I am happy with the outcome and that they took the time to resolve this issue.

My order was supposedly delivered. However I never received anything. I'm happy I ate a large breakfast this morning since I'll be going the rest of the day without lunch.

Now I'll have to check my card and make sure the money is refunded.

Horrible for a first time customer.

One star for customer service. At least I'm getting a refund w/o a huge run around (hopefullly).