Timiko W.

I found out my cat is diabetic and needs insulin injections. My vet had never used allivet, but was told they ship overnight and we could get her started right away. (Her Glucose Levels were in the mid 300s and she's 10, so it was kind of a matter of life or death). It took a week to actually get the product, and it wasn't even what I needed. When I called to order in the first place, the person I spoke to literally had no idea what I was talking about when I asked for the insulin My vet recommended. I decided to have my vet call and assist me in ordering. They did (because they're amazing!) and called me back letting me know that allivet would be able to get it out to me if I registered my email on their site. I did without complaint, and I thought I would receive the stuff the next day. I never received any kind of confirmation from allivet, so I called the following day. After a bunch more confusion (even though my vet office ordered the stuff for me), I was told that I would have everything I needed to get my cat started on her injections. Since I had never done this before, I thought we were just off to a rocky start and I decided to trust the guy. I NEVER received an email with a receipt for my purchase. The ONLY email confirmation I got for ANYTHING was a confirmation email after registering to their site. When I finally got the stuff, I took it to my vet to learn how to administer the shots and she literally said my 120$ insulin was completely unusable. (allivet is much more expensive than other places but I thought I was paying for convenience. This was the price after their discount...)
To make an already long story short, I called several times to have the situation rectified, but they assured me there was nothing they could do except charge me extra for the things I DID actually need. This also meant I had to wait longer to start the injections and time wasn't really on my side. After several more days of back and forth, I finally asked for a supervisor and we agreed that I would be refunded. I never got a processing email for the refund or anything. Not surprised. In fact, I called several days later and the man assured me that I would most certainly receive a receipt for the refund that day. Nope.
I did finally receive an email for my initial purchase and my refund TODAY. It only took ANOTHER week and I've only been dealing with this since the end of December.
I will NEVER use allivet again. My veterinarian said This was her first and last time using them as well. It's obvious that this company has no education on the products they sell, their employees are incompetent and their customer service is horrendous. If you care about your pet, consider getting your products elsewhere.