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After you place your order you won't be able to get in the account again they didn't send me an order confirmation and once I opened a live chat they said my order was cancelled due to lack of information. But no refund yet. Wow why are they open? How come they couldn't shoot me an email for more information? Hands down the worst website I've ever used
Tiffany J.'s review of iHerb earned 16 Very Helpful votes
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Dear Valued Customer,
We hate to hear of incidents like the one you reported above. Customers should be able to login to their accounts after they place orders, and they are able to do so 99% of the time, or else we wouldn't be in business and the largest online retailer of health products. It is likely there was/is a technical issue which we have already resolved. Also, certain orders and payment methods need verification to help prevent any sort of fraudulent purchases and protect consumers which is of the highest concern for iHerb.
We would love to look into what may have happened and provide you with an answer regarding the technical issue which prevented you from signing in or details of a possible security concern. In order for us to do so, we ask that you please email appsupport@iherb.com and include the order number. We will be able to look into what happened further once this information is received.
We look forward to assisting you and have the team standing by to help.