Teresa H.

I didn't even realize that this was a program that charges you a monthly fee. I just thought I was ordering a necklace. However, 3 months later I find that Jewelmint has been putting charges through to my credit card every month for $29.99 even though I haven't been ordering anything. The problem is that I have tried to contact jewelmint repeatedly (and I mean over and over and over and over again!), but can never, ever get a live person to talk to. I am first put on hold for a long time and then finally a recorded message comes on and asks me to leave them a message and they will call me back. RIGHT! I have left repeated messages but no one calls back. I am very frustrated. It seems I cannot cancel my membership through them and I also cannot get this problem resolved through them! I finally called my credit card company and they credited my account for 2 months, but I suppose I am still going to receive monthly charges from jewelmint since I haven't been able to speak with them to cancel the membership. I also cannot find an address on them to just send them a letter! I am extremely frustrated #$%#$#$%