Tammy R.

They get a 1 star rating on their deceitful collection of Canadian duties and taxes alone. They don't have authorization to collect those on behalf of CBSA, so I'm wondering where that money is going. They don't tell you they want you to pay that until AFTER you put the charges through and go about your merry way. Then a day later or so, you get an email insisting you pay these charges, "after which time your item will be placed in transit"
Upon calling to cancel my order (because I am not paying these fees to anyone but the CSBA through Canada Post), I was informed that my order had already been shipped out, even though their email said that wouldn't happen until I paid those charges for Canadian duty and tax to them. The customer service rep said it would just go through USPS (which is should be anyway) and that once I receive it I can just refuse it and they'll send it back to them. He could not explain to me why it had been shipped out, yet the email said it would not be until those fees were paid to them. Nor did he sound surprised at the content or sentiment of my call...

Sneaky. Really dishonest company. I will never buy from them again, based on their deceitfulness alone.